Requirements elicitation and analysis for Identity and Access Management Projects.

Low code BPMN 2.0 process automation tool with intelligent document processing componentSolutions Engineer within the Higher Ed vertical. Showcased custom and templated solutions for higher ed institutions and demonstrated the low code features of the platform.- developed resources for higher education team and collaborated on templated processes- contributed to the successful response of RFP's- successfully closed several deals in higher ed and helped launch various higher ed partnerships

Founding member of the Process Innovation Team within an academic IT department dedicated to managing and implementing campus-wide solutions to improve processes. Served as Project Manager for several successful implementation projects including upgrade from Moodle to Canvas LMS and Salesforce Student Success Hub.

Managing the Collaborate Student Support Center to assist students, staff and faculty with technical issues.

Systemwide study abroad program serving all UC's under the Office of the President based at UC Santa Barbara campus. Design, testing and implementation of new software solutions and changes.

• Collecting software requirements through various methods, including but not limited to, documentation analysis, group workshops, survey methods, site visits, interviews, job shadowing, and use case scenarios.• Performing analysis on business processes to determine appropriate software solutions and making suggestions to management and stakeholders. • Managing software-related projects using Microsoft Project, Rally or Jira.• Communicating, scheduling implementation, and training on any software updates.• Writing test scripts to ensure all changes were adequately tested prior to release.• Performing testing and scheduling user acceptance testing prior to releasing any software. • Maintaining all documentation related to software and software updates in order to ensure compliance with regulatory bodies.• Designing screens for developers and users as needed.• Creating training materials for new software or software updates.• Routing all documents to the appropriate stakeholders for sign-off. • Prioritizing requests based on business needs and working with management to ensure that all requests are aligned with strategic goals.• Synthesize user requests into meaningful changes and communicate these changes accurately to the development team.• Automated the process for requesting and obtaining approval for software changes.

Assisted in the selection and training of new employeesOrganized and launched in-store educational events related to core values and campaigns supported by the company

Natural Foods retail company.Reviewed vendor statements, resolved outstanding issues, and resolved any issues with vendors.Performed accounts payable and general ledger data entry. Utilized web based purchase journals, PeopleSoft and IRMA applications to insure accuracy of financials. Served as HR coordinator.

Overseeing all departments and ensuring smooth operations, managing any employee or customer issues that arose, making decisions on how to appropriately handle any maintenance issues