Dawn B. Email & Phone Number

Las Vegas, Nevada Area

Manage and execute plan to achieve annual group REVPAR and profit targets.Determine optimal group room rates for MGMRI via revenue/profitability analysis and implement.Facilitate joint meetings between Group Revenue Optimization and Sales to drive optimal group revenue and profit outcome for MGMRI. Collaborate with other Revenue Management team members to understand property-level performance outlook and coordinate group revenue strategy in conjunction with the overall property revenue strategy.Communicate group revenue strategy and group financial and operational performance to other corporate groups and property leadership.Achieve Key Performance Indicators: Average response time for leads (speed to market), conversion rate on all group quotes, and satisfaction scores/internal feedback.Manage post-event / backward-looking analysis to identify drivers of profitability and identify strategic opportunities for improvement.

Westlake Village, California

Managed and trained call center team who were responsible for selling all hotel disciplines including guestrooms, spa, dining and the California Health & Longevity Center. Successfully increased team’s conversion ratio from 38% to 45% and decreased abandonment ratio from 10% to 6% without exceeding set labor standards. Also, increased and maintained customer satisfaction scores to 91% over the course of 6 years.Prepared weekly occupancy forecast, researched, prepared travel agency commissions and analyzed operating information on an ongoing basis to achieve budgeted departmental labor cost standards.Performed all duties in the absence of Group Coordinator which included adding/updating group room lists, setting up billing/routing and attending pre-convention meetings.Built hotel rate codes for corporate, leisure and groups and submitted all rate information/concessions to Corporate Office. Assisted Revenue Director with daily yield management, attended weekly forecast meetings and helped develop Hotel packages to maximize continual revenue growth.Taskforce duties included assisting Four Seasons Whistler (Canada) and Four Seasons Palm Beach (Florida) with reservation duties including building group blocks, inputting room lists, lead weekly group pick-up meeting, prepared 15-Day occupancy forecast for the hotel and Residences, verified travel agent commissions and assisted with wholesale website rates and reservations. Handled accommodations for VIP guests as well as dealt with complaints and any special needs of our high-end customers.

Los Angeles, California

Supervised on-site reservation staff of six employees. Reservations Team was responsible for selling hotel guestrooms and coordinating airport transportation.Assisted the Director of Revenue with the preparation of the weekly 14-Day and 90-Day occupancy forecast.Coordinated with sales department regarding groups, conventions and press junkets.Assisted with the managing of rooms inventory between on-site and off-site reservation system and the front desk system.Prepared and maintained daily tracking of incoming calls as well as scheduled employees within set labor standards.Handled accommodations for VIP guests during Awards Season. This included handling customer complaints, issues and any specials needs of high-end customers.

Greater Los Angeles Area

Reservations Manager:Supervised on-site reservation staff and coordinated with sales department regarding groups and city-wide conventions.Researched and prepared travel agency commissions, dealt with customer complaints and needs as well as preformed general office work including payroll and schedules.Sales Manager:Responsible for selling hotel guestrooms and meeting space to various business clients located in the Northeast and Southeast area of the country.Prepared all proposals and contracts for clients.Set-up and performed numerous site visits with clients.Gave presentations of the hotel to new business clients when needed.Actively prospected for new business on a daily basis.

San Francisco Bay Area

Responsible for selling hotel guestrooms and small meeting space to various business clients located in the Northern California area.Prepared all proposals, contracts, layouts, Banquet Events orders and resumes for in-house groups.Gave presentations of the hotel to new business clients when needed.Coordinated meeting functions with Banquet and Culinary Departments as well as outside audio visual vendors for on-site groups.Consistently achieved 100% of yearly goals while increasing revenue. Named Sales Manager of the Year in 2000 and achieved 120% of sales goal.