Dawn B. Email & Phone Number

Las Vegas, Nevada Area

Manage and execute plan to achieve annual group REVPAR and profit targets.Determine optimal group room rates for MGMRI via revenue/profitability analysis and implement.Facilitate joint meetings between Group Revenue Optimization and Sales to drive optimal group revenue and profit outcome for MGMRI. Collaborate with other Revenue Management team members to.

Westlake Village, California

Managed and trained call center team who were responsible for selling all hotel disciplines including guestrooms, spa, dining and the California Health & Longevity Center. Successfully increased team’s conversion ratio from 38% to 45% and decreased abandonment ratio from 10% to 6% without exceeding set labor standards. Also, increased and maintained.

Los Angeles, California

Supervised on-site reservation staff of six employees. Reservations Team was responsible for selling hotel guestrooms and coordinating airport transportation.Assisted the Director of Revenue with the preparation of the weekly 14-Day and 90-Day occupancy forecast.Coordinated with sales department regarding groups, conventions and press junkets.Assisted with.

Greater Los Angeles Area

Reservations Manager:Supervised on-site reservation staff and coordinated with sales department regarding groups and city-wide conventions.Researched and prepared travel agency commissions, dealt with customer complaints and needs as well as preformed general office work including payroll and schedules.Sales Manager:Responsible for selling hotel guestrooms.

San Francisco Bay Area

Responsible for selling hotel guestrooms and small meeting space to various business clients located in the Northern California area.Prepared all proposals, contracts, layouts, Banquet Events orders and resumes for in-house groups.Gave presentations of the hotel to new business clients when needed.Coordinated meeting functions with Banquet and Culinary.