Luis Villegas Email & Phone Number

Las Vegas, Nevada, United States

Microsoft 365 - Planning, design, build and configuration management of the core services systems for communications and collaboration platforms.

Remote

- Provided high-level and white glove support for Microsoft Teams toGlobal/Fortune 500 premier customers, ensuring exceptional service deliveryand customer satisfaction with a wide range of customer in the health &science industry sector.- Clear understanding of different Microsoft Teams clients and devices, alongwith related services. Including Microsoft.

Remote

• Senior Ambassador at Microsoft working closely with Ambassador Managers to ensure we are meeting the requirements for Microsoft. Works closely with Ambassador Managers and leadership to ensure requirements are met.
• Promoted to Subject Matter Expert (Senior Ambassador) due to effectively elevating standards of performance and leadership skills.
• Assist Office 365 customers and partners with configuration and implementations, on-boarding, andoff-boarding to Microsoft Cloud Solutions.
• Advanced knowledge of all current Microsoft 365 workloads such as EXO, SPO, OD4B, Teams, Azure AD, AD, MS Defender, S&C.
• Advanced experience and knowledge of On-Premise (Exchange, Active Directory) enterprise level migration using hybrid configuration (e.g. Exchange 2010/2013/2016) or third party solutions (e.g. Bit titan) to Microsoft.
• Address escalation requests with customers and provide alternative communication and resolution resources as needed.

Remote

• Assist Office 365 customers and partners with configuration and implementations, on-boarding, and off-boarding to Microsoft Cloud Solutions.
• Deployment, management and troubleshooting of Microsoft servers (E.G. 2008 R2), LDAP directory services (Active Directory) and enterprise collaboration applications (E.G. Microsoft Exchange 2010+)
• Enterprise level migrations, or co-existence, involving on-premise (e.g. Exchange 2010/2013/2016) or third party solutions (e.g. G Suite) to Microsoft Office 365.
• Directory Synchronization (Azure AD Connect/MIM/FIM).
• Cloud security auditing, consulting, and deployment of best practices.
• Skype for Business/Microsoft Teams implementations and deployments for Enterprise voice, and migrations to cloud PBX/PSTN environment.

Boca Raton, Florida, United States

• Provide technical support for Microsoft Online Services: Exchange Online, Azure Active Directory, Directory Synchronization, SSO, Hybrid Cloud migration, Lync Online.
• Configuration/Implementation and troubleshooting of Exchange 2010/2013 Hybrid Deployment for medium and large businesses
• Configuration/Implementation and troubleshooting of Exchange 2007,2010 and 2013 Cutover and Staged migration to cloud servers.
• Maintain network performance via network monitoring and analysis.
• Organization reporting via PowerShell (Script development)

High School Diploma

Associate'S Degree, Information Technology