Luis Villegas Email & Phone Number

Boca Raton, Fl, Us

Las Vegas, Nevada, United States

Microsoft 365 - Planning, design, build and configuration management of the core services systems for communications and collaboration platforms.

Remote

- Provided high-level and white glove support for Microsoft Teams toGlobal/Fortune 500 premier customers, ensuring exceptional service deliveryand customer satisfaction with a wide range of customer in the health &science industry sector.- Clear understanding of different Microsoft Teams clients and devices, alongwith related services. Including Microsoft Teams Premium.- Strong knowledge and understanding of Microsoft 365 stack services.- Experience in supporting Skype for Business, demonstrating senior-levelexpertise. Collaborated with support teams, account teams, productengineering teams, and reporting to stakeholders.- Technical proficiency in Chat GPT, Copilots, and other AI components relatedto integrating with Teams.- Assisted in critical Sev A cases during on-call rotations, consistently delivering high-quality support for Mission Critical customers, minimizing downtime and resolving issues promptly.- Joined the American Airline SfMC team in October 2022 and swiftly earned the trust of the account team, leading the weekly case review updates for American Airline stakeholders. Played an integral role in proactive delivery management for American Airlines, utilizing analytical skills to identify and provide solutions to address customer needs. Developed a PowerShell script for bulk vendor addition to the tenant, contributing to the successful expansion of AA's ConnectMe feature.- Assisted the AA SfMC account team in leading a critical project for the expansion of AA ConnectMe App to additional 84 Domestic (104 total) airports. The project was featured in a Microsoft Success story, highlighting the innovative solution and its impact on improving communication and connectivity for airport operations.

Remote

Senior Ambassador at Microsoft working closely with Ambassador Managers to ensure we are meeting the requirements for Microsoft. Works closely with Ambassador Managers and leadership to ensure requirements are met, supporting breadth Microsoft 365 products and services. Collaborates with other Senior Ambassador to effectively manage and support 150+ agents.• Promoted to Subject Matter Expert (Senior Ambassador) due to effectively elevating standards of performance and leadership skills.• Assist Office 365 customers and partners with configuration and implementations, on-boarding, andoff-boarding to Microsoft Cloud Solutions.• Advanced knowledge of all current Microsoft 365 workloads such as EXO, SPO, OD4B, Teams, Azure AD, AD, MS Defender, S&C.• Advanced experience and knowledge of On-Premise (Exchange, Active Directory) enterprise level migration using hybrid configuration (e.g. Exchange 2010/2013/2016) or third party solutions (e.g. Bit titan) to Microsoft Office 365.• Address escalation requests with customers and provide alternative communication and resolution resources as needed.• Conducted technical interviews working closely with the leadership for the Concierge Program.

Remote

• Assist Office 365 customers and partners with configuration and implementations, on-boarding, and off-boarding to Microsoft Cloud Solutions.• Deployment, management and troubleshooting of Microsoft servers (E.G. 2008 R2), LDAP directory services (Active Directory) and enterprise collaboration applications (E.G. Microsoft Exchange 2010+) • Enterprise level migrations, or co-existence, involving on-premise (e.g. Exchange 2010/2013/2016) or third party solutions (e.g. G Suite) to Microsoft Office 365.• Directory Synchronization (Azure AD Connect/MIM/FIM).• Cloud security auditing, consulting, and deployment of best practices.• Skype for Business/Microsoft Teams implementations and deployments for Enterprise voice, and migrations to cloud PBX/PSTN environment.• Promoted to Subject Matter Expert due to effectively elevating standards of performance and leadership skills.• Self-driven engaging Onboarding Engineer with proven history of demonstrated technical skills and leadership.• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.• Strong problem solving ability ranging from conceptualization to implementation.

Boca Raton, Florida, United States

• Provide technical support for Microsoft Online Services: Exchange Online, Azure Active Directory, Directory Synchronization, SSO, Hybrid Cloud migration, Lync Online.• Configuration/Implementation and troubleshooting of Exchange 2010/2013 Hybrid Deployment for medium and large businesses• Configuration/Implementation and troubleshooting of Exchange 2007,2010 and 2013 Cutover and Staged migration to cloud servers.• Maintain network performance via network monitoring and analysis.• Organization reporting via PowerShell (Script development)

High School Diploma

Associate'S Degree, Information Technology