Dawn Bailey, Cspo, Eta Cpp Email & Phone Number

Gambrills, Md, Us

United States

Remote

• Understand stakeholder (internal and external) needs and create a plan to execute their requests (Scrum and Kanban method)• Work with the Architects and Engineers to build out stories and epics in Jira• Prioritize backlog to align with the product roadmap & company goals• Stay current on industry trends and recommend enhancements to keep our systems up to date• Collaborate with other Product Owners to ensure our initiatives and timelines match up if adding functionality that will impact other platforms/teams

• Manage the Canadian portfolio for card processing and Visa Direct, primary point of escalation

Remote

• Create overall ISO Policy and Procedure guidelines for the Underwriting, Risk, and Operations Departments – ensuring compliance with bank and card brand requirements• Underwrite and approve/decline all incoming merchant applications – credit review, risk analysis, MCC assignment, previous processing review• Supervise/Train Risk team, handle risk escalations • Perform daily portfolio balancing, communicate with our third party processor (TSYS) to resolve any issues• Provide internal & external daily, monthly, quarterly, and annual reporting• Train Support staff on application preparation and underwriting requirements• Manage implementation of new products

Phoenix, Arizona Area

• Consult with current and future customers in establishing and planning system requirements for converting to the use of TSYS products and services• Analyze business and customer needs and make recommendations to accomplish short and long term business objectives• Simultaneously managed projects from new client implementations to existing client additions and modifications• Ensure that adverse financial effects or legal ramifications with clients are mitigated• Act as the primary functional point of contact with new clients during the initial implementation process• Manage the long term relationships with clients ensuring continuity and customer satisfaction• Develop and implement policies and procedures enabling department efficiency • Coordination and execution of data mapping, verified user acceptance testing, conversion mock testing, issue/problem resolution, implementation, client notification and post implementation support