After serving as Assistant General Manager of the US South Region for two years, I am grateful to accept the position as General Manager of the US Northeast Region. My focus is on providing quality customer experiences in our 345 franchised centers and bringing the Kumon Method to as many children as possible. Our operations are in the nine northern states of New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, Maine, New Hampshire, Vermont, and Connecticut.Together with our 30… Show more After serving as Assistant General Manager of the US South Region for two years, I am grateful to accept the position as General Manager of the US Northeast Region. My focus is on providing quality customer experiences in our 345 franchised centers and bringing the Kumon Method to as many children as possible. Our operations are in the nine northern states of New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, Maine, New Hampshire, Vermont, and Connecticut.Together with our 30 Kumon North America associates, we celebrate the successes of our Instructors and their students (over 50,000!) by providing the highest quality business and instructional support. Our team welcomes growth as we strive to expand our network reaching even more communities through our experienced, dedicated Instructors. Show less

The US South region holds over 500 centers across Texas, Louisiana, the Carolinas, Georgia, Florida, Arkansas, Alabama, Tennessee, Maryland, Virginia, Delaware, Mississippi, Oklahoma and DC. In my position as the Assistant General Manager, I supported development efforts across the South with a focus on creating world class customer service, especially in light of the changing needs of our customers through the pandemic.

Presiding over the strategic planning and implementation of daily franchisor operations, administration, instruction, marketing, and sales, specializing in elevating student experiences, brand awareness and business management, for the Houston Branch Office serving Houston, Austin, San Antonio, southern Texas and southern Louisiana. Our operations garner over $5.5M in revenues each year. Leading and coaching a high performing team of consultants who monitor the performance of each… Show more Presiding over the strategic planning and implementation of daily franchisor operations, administration, instruction, marketing, and sales, specializing in elevating student experiences, brand awareness and business management, for the Houston Branch Office serving Houston, Austin, San Antonio, southern Texas and southern Louisiana. Our operations garner over $5.5M in revenues each year. Leading and coaching a high performing team of consultants who monitor the performance of each franchised center, increasing our franchisees focus on customer engagement and service. Show less

Managed a territory ranging from 25-40 franchise locations all over Houston, Austin, San Antonio and southern Louisiana. Conducted individual franchise consultation on curriculum knowledge and student planning.Conducted business start-up training and new store development planning. Opened new store locations.Provided exceptional advice contributing to center quality, staff development, performance, and profitability. Performed frequent evaluations and… Show more Managed a territory ranging from 25-40 franchise locations all over Houston, Austin, San Antonio and southern Louisiana. Conducted individual franchise consultation on curriculum knowledge and student planning.Conducted business start-up training and new store development planning. Opened new store locations.Provided exceptional advice contributing to center quality, staff development, performance, and profitability. Performed frequent evaluations and follow visits to ensure compliance with company goals.Increased operation standards through guidance and training. Piloted dual team branches, wherein I was promoted to Temporary License Team Leader managing all new store locations and their development for a period of time Show less

Learning overseas operation techniques and best practices to enhance operations in Kumon North America.

Provided introductory and ongoing training and education to staff to ensure that policies and procedures were followedMet with Director and VP regularly to effectively communicate and resolve logging issues, set and prioritize goals and improve processesAssisted with staff communication, providing updates, resolving issues, setting goals and maintaining standardsMaintained established departmental policies and procedures, objectives, patient, and customer service… Show more Provided introductory and ongoing training and education to staff to ensure that policies and procedures were followedMet with Director and VP regularly to effectively communicate and resolve logging issues, set and prioritize goals and improve processesAssisted with staff communication, providing updates, resolving issues, setting goals and maintaining standardsMaintained established departmental policies and procedures, objectives, patient, and customer service policiesManaged payroll activities for team membersAssisted director with development and implementation of project and department action plansWorked Discrepancy Report with staff to determine types of discrepancies and assign appropriate reason codes Show less

Managed a staff of 15 handling crisis communications, department of insurance inquiries, common consumer requests for information, marketing ads and communication for a large financial services company.

Responded to client inquiries, client complaints and Department of Insurance complaints.

Responded to priority and non-priority complaints of emotional or physical abuse and neglect. Investigated complaints by talking with alleged victims, school personnel, psychologists, doctors, family and relatives as well as other involved individuals to determine truthfulness of allegations.Determined course of action, with manager, to take with the family, including immediate removal of child from home, or safety plans with the family (and monthly follow up), or termination of… Show more Responded to priority and non-priority complaints of emotional or physical abuse and neglect. Investigated complaints by talking with alleged victims, school personnel, psychologists, doctors, family and relatives as well as other involved individuals to determine truthfulness of allegations.Determined course of action, with manager, to take with the family, including immediate removal of child from home, or safety plans with the family (and monthly follow up), or termination of services due to inaccurate allegations.Provided expert testimony in family court or in depositions Show less