Dawn is an information analyst with 13 years experience improving businesses through applied technology. Her areas of expertise include eliciting user requirements, manual and automated testing tools, data analysis, business process improvement, and complex financial and accounting systems. Dawn is a detailed oriented thinker who focuses on business needs to help solve problems with technology. Her specialties include Agile, Kanban, Agile mentoring, business analysis, quality assurance, requirements elicitation, continuous process improvement, team building and Conflict resolution, Process and Delivery Methodologies and leading teams.Dawn is just starting to speak more frequently at industry conferences on topics related to Creating and Enabling High Performing Teams, Agile software development, and business & quality assurance analysts in information technology.