Dawn Boaden Email & Phone Number

Swynnerton, England, United Kingdom

Eastwood Nottingham

• Working with the Strategic Account Manager and product developer to ensure the efficient day to day running of the accounts.• To provide accurate and ongoing forecasts.• Collate and present weekly, monthly reports and provide product samples.• Increase revenue through the development of existing and new opportunities within the account.• Attending regular meetings with my clients to discuss new developments or any issues.

Nottinghamshire

• Key Account manager for principal area of operation in the Capital City. • Manage a variety of problems and issues, demonstrating a full understanding of the computer systems and the correct management of customers.• Also involved with the logistics of ordering parts and arranging delivery to engineers in a timely manner. • Responsible for covering all areas of the helpdesk during absence and holidays, this encompasses updating the scheduler, ensuring all the engineers have work scheduled and liaising with relevant parties. • Ensuing that SLAs are met and the correct equipment has been ordered for the engineer to undertake his work.• Sourcing parts and issuing quotations to customers for repair works and new sales.

• Co-coordinating and managing the activities of the customer support team.• Ensuring that customer needs are accurately reported to technical and maintenance managers to facilitate the effective drafting of customer contracts.• Seeking new clients and extended services. • Offering support to our customers by working to ensure their satisfaction and reflecting their views to my company.• Ensuring that queries are answered promptly and accurately by properly trained and qualified staff.• Recognising and delivering team training requirements.• Managing a regular programme of personal staff appraisal.• Managing the team holiday schedule, sickness cover, recruitment and disciplinary action.• Significantly increased our customer service business, whilst retaining and developing our existing customer services. Implemented several new procedures to increase team productivity and efficiency.• Recruited and trained new team members.• Ensuring KPI’s are met and working to tight SLA’s.