Dawn Conner Email & Phone Number

Phoenix, Arizona, United States

• Support and manage development efforts related to the enhancement and maintenance of our current products and market offer components.• Collaborate and execute critical activities such as strategic planning, complex financial/qualitative analysis and thought leadership at a departmental and enterprise level.• Present information such as strategic concepts, planning data, medical expense/reimbursement rates, provider performance metrics and impact assessments to both internal and external audiences at all levels, including senior-level leadership.• Collaborate with and support other departments across the enterprise on both common initiatives and unique ventures, acting as a subject matter expert for healthcare delivery transformation and/or healthcare reimbursement and strategy.

Raleigh-Durham, North Carolina Area

•Manage the development and implementation of new programs and initiatives to integrate new processes and requirements.into financial operations for continuous improvement in accuracy and efficiency.•Responsible for monitoring and managing annual financial attestation process. •Oversight of high-level business analysis of complex requirements related to vendor proposals. •Addressed and eliminated query requiring manual review of claims resulting in annual savings equivalent to one full time employee. •Participant in enterprise program providing mentoring and coaching to program participants.•Obtained six customized communication courses for the organization.•Develop reports for detailed analysis and reporting to internal and external customers for performance feedback, revising processes and procedures, and identifying training and process gaps.

Raleigh-Durham, North Carolina Area

• Manage Self Funded Group administrative fee accounts receivable averaging $17M per month with a combined staff of 12 remote workers.• Spearheaded initiative to outsource collections for nonpayment of Employer Group premiums to an outside vendor with estimated recoveries of $200K for year one. • Complete monthly trend analysis providing a concise picture of Self Funded Group financial exposure to senior leadership.• Establish, document, and maintain processes and controls ensuring accuracy of financial transactions to meet internal and external audit requirements and compliance with applicable regulations. • Develop, test, and implement new business processes driving improvements and corporate initiatives. • Routinely provide input to deal with complex funding arrangements, unusual or nonstandard financial and contractual arrangements to ensure they are made within general policies and goals.

Raleigh-Durham, North Carolina Area

• Managed Employer Group accounts receivables with average billed premiums of $169M and administrative fees of $17M per month. • Set performance goals and managed work flow for a team of six remote employees. • Revised reinstatement policy to better establish criteria for employer groups terminated for nonpayment of premiums.• Led implementation of an automated solution to manual electronic invoices resulting in annual saving of 1,080 production hours per year. • Developed and implemented process for administering self bill arrangements.• Continuously focused on processes to improve and simplify the financial accounting and reporting process from a control and customer perspective.

Raleigh-Durham, North Carolina Area

• Oversight of Self Funded Group claims funding process which billed approximately $55M per week.• Completed research and analysis of new group financial data to determine security deposit levels. • Provided strategic direction and implementation of corporate projects/initiatives aimed at ensuring quality, cost effectiveness, and improved customer service.• Prepared and analyzed re-insurer stop loss claim reimbursement reconciliation amounting to approximately $15M annually.• Department coordinator for Enterprise Risk Management, charged with ensuring that processes having an impact on the financial statements had adequate controls and that existing controls were in compliance.• Developed and implemented new hire training program for Sales team.

Raleigh-Durham, North Carolina Area

• Provided leadership and managed workflow to a team of six Reporting Analysts. • Developed and implemented system to track performance against goals and assess the use of appropriate knowledge and skills.• Oversaw accurate and timely preparation of monthly reporting packages for 290+ Self Funded groups.• Responsible for first level review of Stop Loss credit calculations that amounted to approximately $30M annually.• Met with Self-Funded Groups to facilitate new group implementation and to meet ongoing service needs.

Raleigh-Durham, North Carolina Area

• Created and implemented process for Stop Loss claims submitted to re-insurer. • Prepared monthly reconciliation and analysis of stop loss claim reimbursements from re-insurer that amount to approximately $12M annually. Within the first year, recovered over $150K in reimbursements as a result of researching discrepancies identified in the analysis. • Responsible for first level review of Performance Based Pricing admin calculations amounting to $15M annually.• Responsible for planning and coordinating a customized intermediate Excel training session for team.• Reviewed and approved 260 client group reporting packages prior to distribution each month. Met accuracy goal of 99%. • Participated in testing and implementation of Lawson AR software solution. • Designed and implemented internal controls and procedures for the claims funding and reporting processes.

Raleigh-Durham, North Carolina Area

• Analyzed key accounts and developed process for better management of distributor business segments.• Participated on project team to develop and implement EDI process used to invoice the U.S government. • Performed contract analysis related to specific customer issues and recommended appropriate resolution.• Created process for auditing distributor rebates related to the physician office laboratory business segment, which resulted in identification of over $1M in rebates due to bioMerieux. • Assisted with selection and implementation of enterprise software solution for credit and collections team. • Analyzed and interpreted accounts receivable activity, identified issues, and developed action plans with recommended solutions.

Raleigh-Durham, North Carolina Area

• Participated on peer audit team to ensure compliance to GAAP and Sarbanes-Oxley requirements. • Provided quarter-to-quarter trend analysis of IBM’s Personal Computing and Printer Systems divisions. • Analyzed and interpreted income and expense activity, identified variances, and developed corrective action plans with recommended solutions.