Dawn Conner Email & Phone Number

Phoenix, Arizona, United States

• Support and manage development efforts related to the enhancement and maintenance of our current products and market offer components.
• Collaborate and execute critical activities such as strategic planning, complex financial/qualitative analysis and thought leadership at a departmental and enterprise level.
• Present information such as strategic concepts, planning data, medical expense/reimbursement rates, provider performance metrics and impact assessments to both internal and external audiences at all levels, including.
• Collaborate with and support other departments across the enterprise on both common initiatives and unique ventures, acting as a subject matter expert for healthcare delivery transformation and/or healthcare.

Raleigh-Durham, North Carolina Area

• Manage the development and implementation of new programs and initiatives to integrate new processes and requirements.into financial operations for continuous improvement in accuracy and efficiency.
• Responsible for monitoring and managing annual financial attestation process.
• Oversight of high-level business analysis of complex requirements related to vendor proposals.
• Addressed and eliminated query requiring manual review of claims resulting in annual savings equivalent to one full time employee.
• Participant in enterprise program providing mentoring and coaching to program participants.
• Obtained six customized communication courses for the organization.

Raleigh-Durham, North Carolina Area

• Manage Self Funded Group administrative fee accounts receivable averaging $17M per month with a combined staff of 12 remote workers.
• Spearheaded initiative to outsource collections for nonpayment of Employer Group premiums to an outside vendor with estimated recoveries of $200K for year one.
• Complete monthly trend analysis providing a concise picture of Self Funded Group financial exposure to senior leadership.
• Establish, document, and maintain processes and controls ensuring accuracy of financial transactions to meet internal and external audit requirements and compliance with applicable regulations.
• Develop, test, and implement new business processes driving improvements and corporate initiatives.
• Routinely provide input to deal with complex funding arrangements, unusual or nonstandard financial and contractual arrangements to ensure they are made within general policies and goals.

Raleigh-Durham, North Carolina Area

• Managed Employer Group accounts receivables with average billed premiums of $169M and administrative fees of $17M per month.
• Set performance goals and managed work flow for a team of six remote employees.
• Revised reinstatement policy to better establish criteria for employer groups terminated for nonpayment of premiums.
• Led implementation of an automated solution to manual electronic invoices resulting in annual saving of 1,080 production hours per year.
• Developed and implemented process for administering self bill arrangements.
• Continuously focused on processes to improve and simplify the financial accounting and reporting process from a control and customer perspective.

Raleigh-Durham, North Carolina Area

• Oversight of Self Funded Group claims funding process which billed approximately $55M per week.
• Completed research and analysis of new group financial data to determine security deposit levels.
• Provided strategic direction and implementation of corporate projects/initiatives aimed at ensuring quality, cost effectiveness, and improved customer service.
• Prepared and analyzed re-insurer stop loss claim reimbursement reconciliation amounting to approximately $15M annually.
• Department coordinator for Enterprise Risk Management, charged with ensuring that processes having an impact on the financial statements had adequate controls and that existing controls were in compliance.
• Developed and implemented new hire training program for Sales team.

Raleigh-Durham, North Carolina Area

• Provided leadership and managed workflow to a team of six Reporting Analysts.
• Developed and implemented system to track performance against goals and assess the use of appropriate knowledge and skills.
• Oversaw accurate and timely preparation of monthly reporting packages for 290+ Self Funded groups.
• Responsible for first level review of Stop Loss credit calculations that amounted to approximately $30M annually.
• Met with Self-Funded Groups to facilitate new group implementation and to meet ongoing service needs.

Raleigh-Durham, North Carolina Area

• Created and implemented process for Stop Loss claims submitted to re-insurer.
• Prepared monthly reconciliation and analysis of stop loss claim reimbursements from re-insurer that amount to approximately $12M annually. Within the first year, recovered over $150K in reimbursements as a result of.
• Responsible for first level review of Performance Based Pricing admin calculations amounting to $15M annually.
• Responsible for planning and coordinating a customized intermediate Excel training session for team.
• Reviewed and approved 260 client group reporting packages prior to distribution each month. Met accuracy goal of 99%.
• Participated in testing and implementation of Lawson AR software solution.

Raleigh-Durham, North Carolina Area

• Analyzed key accounts and developed process for better management of distributor business segments.
• Participated on project team to develop and implement EDI process used to invoice the U.S government.
• Performed contract analysis related to specific customer issues and recommended appropriate resolution.
• Created process for auditing distributor rebates related to the physician office laboratory business segment, which resulted in identification of over $1M in rebates due to bioMerieux.
• Assisted with selection and implementation of enterprise software solution for credit and collections team.
• Analyzed and interpreted accounts receivable activity, identified issues, and developed action plans with recommended solutions.

Raleigh-Durham, North Carolina Area

• Participated on peer audit team to ensure compliance to GAAP and Sarbanes-Oxley requirements.
• Provided quarter-to-quarter trend analysis of IBM’s Personal Computing and Printer Systems divisions.
• Analyzed and interpreted income and expense activity, identified variances, and developed corrective action plans with recommended solutions.