Dawn E. Derossette Email & Phone Number

United States

Boston, Massachusetts, United States

Technology Innovation Department (formerly known as Customer Technology Department)

Customer Technology Department

Boston, Massachusetts, United States

Customer Technology Department

Salem, New Hampshire, United States

Remote

• Supervisor, Higher Education Contact Tracing Team (Remote)
• Jointly responsible for the supervision of 150+ Higher Education Case Investigators as part of the Commonwealth of Massachusetts’ COVID-19 Community Tracing Collaborative. 20+ direct reports.
• Manage quality assurance, perform data quality checks. Evaluate performance metrics with AWS and intervene as necessary to meet key performance indicators. Ensure contract tracing units are meeting target goals, or if.
• Oversee delivery of training, monitor tracing calls and provide guidance and mentorship to contact tracers who may encounter difficult situations. Troubleshoot with units on difficult cases, patient referrals, and.
• Facilitate communication from central leadership team on progress, changing protocols, procedures, and referral criteria. Ensure compliance with HIPAA and MA Dept. of Public Health policies and regulations.

Greater Boston Area

Greater Boston Area

• Manage a portfolio of budgets totaling over $800,000. Monitor financial activity via internal systems, Bank of America Works, and SAP. Process travel expense reimbursements in Concur (SAP based). Project annual.
• Skill, scrutiny, and attention to detail led to finding and reversing erroneous charges that amounted to 20% of the total base budget.
• Strategic planning and financial leadership led to a balanced discretionary budget in one fiscal year, a change from 300% overspent in FY19 to a 75% total budget reduction in the first six months of FY20.
• Authorize financial transactions such as transferring funds, assigning expenses within areas of responsibility. Work with ancillary areas such as accounts payable, accounts receivable, human resources, ITS, and.
• Provide administrative support for 31 faculty members engaged in a variety of activities, from full-time teaching to active research projects. Prepare and submit personnel actions for payroll, hiring, part-time faculty.
• Manage recruiting program, posting announcements with industry-specific sites, receiving and processing applicant materials, corresponding with applicants for packet completion and scheduling, creating and maintaining.

Fort Eustis, VA

• Developed training timelines utilizing various software packages to create calendars and GANTT charts, highlighting key milestones and break down deliverables.
• Reviewed and updated organizational policies in hard copy and digitally to ensure compliance with Federal, State, military, and local laws and regulations; ensured policies were printed and accessibly posted for all.
• Maintained 189 electronic personnel records in the Digital Training Management System (DTMS) database for organizational compliance with 100% accuracy.
• Developed standard operating procedures (SOPs) for document workflows and tracking systems; digitized personnel records and submitted outdated hardcopies for permanent storage.
• Ordered and received office supplies and equipment; maintained accountability of $100,000 worth of durable equipment without loss or damage; maintained signatory authorization and budget for all training aids – durable.
• Assisted service members undergoing the medical review board; made travel arrangements for medical appointments; ensured unit’s compliance with HIPAA policies.

Camp Arifjan, Kuwait

• Proofread and submitted performance evaluation reports; analyzed official promotions and awards reports to determine personnel eligibility; processed commendations and awards for submission to United States Army.
• Onboarded employees; reviewed personnel files; delivered orientation training; ensured compliance with HR policies and procedures in accordance with Federal laws and military regulations.
• Prepared travel documentation and coordinated travel arrangements for personnel going on leave or being released from theater.
• Planned and implemented employee recognition initiatives and related projects. Organized cultural diversity recognition and morale-building events for personnel and families.
• Answered phones, maintained senior management’s calendars, and provided visitor access control and documentation.

Fort Eustis, VA

• Met tight deadlines for full compliance with new Digital Training Management System (DTMS) guidance, taking the organization from a 30% completion status to 100% completion status for a full transition to electronic.
• Developed and implemented training schedules to accomplish quarterly and annual training and certification goals for the organization.
• Exceeded training goals by 300% through assessing certification and continuing education needs for 150 personnel; reserved military school openings, and coordinated any necessary travel arrangements.
• Facilitated weekly training meetings with the heads of each department and senior management. Prepared weekly and quarterly visual presentations ensuring consistent formatting and accuracy.
• Maintained digital and hardcopy documentation of all necessary references, including regulations, technical specifications, and administrative procedures.

Diamondback, Mosul, Iraq

• Provided administrative support to Human Resources, Training, and Operations managers in a fast-paced, high-stress environment.
• Maintained internal spreadsheets and databases for tracking training metrics and events; data entry; digital reproduction of hardcopy forms and documentation in Word and Excel to allow for editing and updating.
• Prepared visual presentations for senior-level management.
• Created, edited, and published a monthly newsletter for families of deployed personnel using Microsoft Publisher.

Fort Eustis, VA

• Utilized tracking and tallying procedures to maintain positive control over inbound and outbound vehicles, cargo, and shipping containers.
• Operated and maintained materials handling equipment (MHE) in a variety of operational environments: forklift systems; shipping container handlers; winch and crane systems; various other heavy vehicles.
• Conducted cargo handling operations to include pallet building, loading, and securing all types of cargo on aircraft, rail, ships, and motorized vehicles; following and adjusting warehouse plans; container yard.

B.S. Management, Leadership And Organizational Change, Anthropology

Activities and Societies: CM Honors Research and Thesis Program (2017-2018); AIM (Associated Industries of Massachusetts) Next Century.

A.A.S., Graphic Design

Activities and Societies: AITP student chapter; Work Study employee in the campus computer lab; School-employed Tutor for ESL student in.