Dawn Erickson Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

• Created and maintained test suites by working with teams of experts in various parts of the software to be used internally and externally for projects and customer user acceptance testing.• Certified and tested new integrations for POS software to third party payment processors.• Installed new hardware offerings and verified our software worked across various devices.• Created a fully functional custom demonstration of MovieTeam for a current enterprise level customer considering using the product for their complex workflows.• Performed ad hoc Quality Assurance (QA) testing on smaller features created outside of a formal development process.

Los Angeles

• Created, maintained, and executed functional test cases for new development and regression tests for existing functionality, both for core features and client customizations. • Served as scrum master for MovieTeam, establishing processes, organizing meetings, and ensuring deliverables are completed within each sprint.o Instrumental in establishing and refining scrum practices for Vista Cinema team.• Served six months as interim product owner for MovieTeam, overseeing the completion of the Attendance Forecasting feature, including directing final design, development, and delivery. • Created automated regression tests to replace time consuming manual tests.• Gave internal demos of new functionality at bi-weekly sprint reviews, and client webinar demos when large features are released.

Greater Los Angeles Area

-Created and executed functional and regression tests for e-commerce platform.-Established processes to ensure smoother deployments

• Lead QA initiatives on enterprise projects at digital agency, responsible for creating and executing test cases, identifying risks, and analyzing results.• Implemented Test Rail for test case development and established best practices for organizing suites.• Managed offshore QA team and coordinated test schedules and progress.• Proactively communicated with cross-functional project team members including developers, analysts and architects test results to resolve issues or questions. • Provided mentoring and training to QA team, and advocated for QA within larger projects.• Created standard JIRA dashboards to be adopted across all projects to collect metrics and defect information which measure project health.

• Developed and executed test plan to verify delivered product met all stated requirements, and logged any defects or bugs. • Performed regression tests before releases to ensure no new issues were introduced.• Performed cross browser testing to verify that design and functionality are consistent across all supported browsers.

Provide technical support for high level issues for over 6,000 external customers, including SQL Server database problems, Crystal Reports design, IIS issues, software installation, and networking issues.Triage, prioritize and manage numerous incoming support queries, and ensure timely resolution of customer issues.Participate in quality assurance testing, including creating testing plans, smoke screening, and documenting bugs.Provide technical documentation, including write-ups of bugs, known issues, and work arounds, as well as user guides, training materials, and FAQs.

Provided phone and email technical support for client-server and web based business management software in a fast paced environment.

Department Of Biological Engineering

Support administrative assistants, professors, and graduate students by coordinating purchases, compiling databases, reconciling account statements, acquiring journal articles, and assembling information packets.