Dawn Eubanks Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Cincinnati, Ohio

 Grew team of 7 Validation associates to 13; implemented cross-training to cover increased workload and demands. Hired associates to support our automation objective which allowed us to develop and run automated regression scripts to support quarterly Windows, Server and SQL updates and patches without impacting the rest of our workload. Helped configure and implement Perforce Helix ALM application. Coordinated rollout and training across the business. Helped develop and refine Sponsor Audit presentation to showcase IT and Validation process and compliance to SOPs.  Created metrics for my Validation (QA) team to track pending and completed work. Used to justify adding resources.  Worked with our Agile Dev teams to begin creating a roadmap of work for GxP and SOx Web apps. Developed process for tracking SOx compliance and began pilot for one team. Helped team plan, review and execute as needed to deliver critical projects promised by our President.

 Developed, challenged and grew diverse team, coached successors and provided timely performance management feedback for QA FTEs and contractors to close critical skill gaps in support of the fluctuating needs of Business. Hired and grew team to implement Hybrid Automation Framework saving ~250 hours a month on release regression. Partnered with Dev to transition from Waterfall to Agile SDLC; managed QA function across 7 Scrum teams; continued to support project work in both methodologies for other Dev teams’ applications. Forecast, developed, monitored and adhered to project and departmental budgets; Collaborate with Finance yearly to establish the budget setup for our QA org (6 teams across US; 5 with offshore personnel). Led multi-site cross-functional team of Quality Center admins to research problems and coordinate fixes and training for deviations from documentation/setup to meet or exceed quality standards and audit compliance. Partnered with Operations, Business and QA teams locally and abroad to provide consistent, accountable shared services: app knowledge, training, SIT, SAT, UAT, regression, end to end and performance testing verification.  Used strong analytical skills to gather data and create reports and presentation skills to deliver monthly project, budget and KPI metrics to QA, Op and Dev organizations including progress on Operational Excellence restructuring, Outsourcing efforts as well as adaptable department metrics, financial updates and other reports. Supported Dev, QA and User needs through knowledge share, coaching, mentoring and process improvements. Supported Software Development decision making by serving as a senior team member in Product Line, Scrum Team and Project Readiness Review meetings where we managed staffing, reviewed change management and ensured best practices were followed to deliver all critical projects.

 Led team, managed staffing plan and followed change management processes to deliver critical projects .  Forecast, developed, monitored and adhered to project and departmental budgets.  Partnered with Operations, the Business, Clients and many QA teams locally and abroad to provide varied test services: application knowledge, support of UAT, training, regression validation, end to end and performance testing.

Covington, Ky

 In February 2005, I changed focus and began working as a Principal Systems Analyst. I was promoted to Senior Project Manager and worked as such until accepting the position of Sr. QA Manager in June 2007. Formed strategic partnerships with all levels of Development, Architecture, QA, PMO and Business through project planning and governance to deliver solutions that solved technical and business problems. Gathered and analyzed requirements, identified resource needs and led multiple project teams with tight timelines utilizing a waterfall software delivery methodology.  Produced written requirement specifications, stories and other artifacts in SDLC. Managed communication and clarification of requirements between business and development. Identified need and planned for training required for business and IT upon rollout of changes. Managed scope change within projects by reviewing details and analytical data with entire team, getting buy-in and communicating new plans. Led Imaging platform rollout to 100 customer facing Branch sites saving ~20 hrs/wk in back office support at each site, increasing customer satisfaction with automation to increase same day processing transactions. Delivered technical enhancements, infrastructure upgrades, complex projects and strategic initiatives. Led multiple project teams with tight timelines utilizing a waterfall software delivery methodology. Produced written requirement specifications, stories and other artifacts in software development life cycle.

Covington, Ky

 Started as an Associate QA Engineer but was quickly promoted through the ranks of QA Engineer, Senior QA engineer and on to Principal QA Engineer as I increased my knowledge, skills, partnership and leadership. Coordinated infrastructure upgrade projects, developed plan with operations and IT, scheduled and validated environments used, managed resources, provided timely progress reports, led root cause analysis on issues identified. Identified need and planned for training required for business and IT upon rollout of changes. Led manual testing efforts, provided estimates, coordinated personnel, managed test lab updates and usage, mentored QA and Development peers, rolled out HP Quality Center incident tracking, performed root cause analysis research and reporting on test results and retained test appropriate documentation throughout the project lifecycle. Formed strategic partnerships with all levels of Development, Architecture, QA, PMO and Business through project participation, test planning and execution and training preparations for delivered solutions that solved technical and business problems. Gathered and analyzed requirements and design specifications to create test strategy and plan documents and change specific tests. Engaged communication and clarification of requirements between business and development. Followed and refined formal testing process: created test plans, wrote test cases and performed execution utilizing waterfall methodology and my strong problem-solving skills. Verified concurrent app upgrades, system enhancements and business requests were delivered in time allotted and did not negatively impact users. Verified requirement coverage and produced metrics to share test progress with team and senior management.

 Performed process audits across the organization to ensure conformance to ISO standards and proficient ratings.  Department Master Scheduler of 1st shift configuration orders and Lead for all 1st shift Material Handlers.  Developed management skills, trained staff, scheduled work, performed Quality Assurance audits and conducted performance management reviews for team of 5-10 technicians and ensured technicians shipped quality products to customers in a timely manner. Designed manual order scheduling process for my group which we used to drive and implement a departmental decision-making / scheduling process. I was instrumental in the rollout to all 3 shifts and improvement processes. Configured hardware/software computer installations on laptops and desktops, printers, monitors and servers to customer specifications with minimal supervision and limited errors leading to promotions.