Dawn Hall Email and Phone Number

Working for the National Trust in the South West as part of the Regional Management Team. Head of discipline for Business Services in the region. Leading our teams across all our properties and offices in the South West. Managing the introduction of new systems and process in the region for all staff. Managing projects within the National Trust project management framework.

Tourism for All UK is an independent charity supporting leisure and tourism opportunities for all, operating an information service to older and disabled people, and working with the industry and government to raise the standards of welcome to all guests.Trustees act as ambassadors for accessible tourism, helping to promote the need for accessible tourism and lobby Government to ensure that businesses are incentivised to become more accessible to visitors. TFA offers guidance to VisitEngland on policy development and works with businesses to help them make changes to provide a better offer to visitors with disabilities.

Setting up the systems and processes to make your business work more effectively and efficiently - giving you the time to do what you do best.Provision of all executive services to small and micro-businesses. From office management to administration to book-keeping and diary management. Monitoring, overseeing and tailoring systems to suit your needs.Full project management services, ensuring your projects meet all their objectives, on time and within budget.

Providing administration and executive support services to McAllister and Co. Which includes travel planning, administration and finance and meeting support.

Manage the Regional Membership OfficeCoordinate the workload of administration staff and organise key democratic conferences

Responsibilities including managing the RDA’s lead role for the DCMS agenda; managing the South West Tourism and Tourism Skills Network contracts and leading on developing accessibility in tourism across the South West region. Nationally I was involved with projects such as the development and implementation of Partners for England and assisting VisitEngland with the development of a national accessibility framework as part of the England Strategic Framework for Tourism. In addition I was involved with the VisitBritain Ports of Entry working group as part of the Welcome to Britain project and was responsible for carrying 13 Ports of Entry Audits and Improvement Plans with England’s key airports and ports. This role required close working with partners from across the public and private sector at all levels representing the RDA and the RDA network. I was also involved with the London 2012 Olympic and Paralympic Games work in the region since the decision to back the bid.

Ensured professional standards were applied and maintained at all times. Maintained relationships externally, especially with key private sector players, local authorities, other public bodies and Government Departments. Acted on matters authorised by the Executive Director and communicated decisions to staff. Responsible for diary management and prioritisation. Provided advice on operational priorities. Organised large events, e.g. seminars, meetings and conferences. Provided itineraries and maked travel and accommodation arrangements. Carried out research in order to prepare briefings, speeches and presentations or instructed and co-ordinated others to provide relevant briefings. Attended and minuted meetings where appropriate and appraised the Executive Director and other members of staff of the salient points.

The South West Peninsula Strategic Health Authority (now the South West Strategic Health Authority) was set up to ensure the NHS in the South West was run effectively and that NHS services, staff and organisations were developed to meet the needs of the future.Responsibilities – Main point of contact with regards to Informatics for all 4 communities and 19 trusts within the South West Peninsula, as well as Social Services & various Politicians. Worked under own supervision and initiative. Responsible for diary management and dealing with correspondence for Head of Informatics Policy. Implemented filing systems, took minutes and organised conferences and meetings.

Created presentations and co-ordinated and produced regional reports. Maintained a high level of confidentiality at all times. Co-ordinated the activity of 22 branches, 4 Area Managers and 2 Area PA’s, including setting and ensuring achievement of deadlines. Responsible for diary management, organising conferences, accommodation and travel abroad and in the UK, minuting meetings. Dealt with all correspondence on behalf of the Regional Manager. Trained new staff on company systems and products. Carried out finance audits for all 22 branches.

Managed a team of 5 people with responsibility for their development, training and recruitment. Motivated the team to ensure targets and deadlines were met. Managed all Hire Purchase business for the South West. Liaised with 50-70 car dealers, encouraging them to use Welcome to underwrite car finance for customers. Visited dealerships to build relationships and train dealers on incentives and products.

Progressed from Saturday Sales assistant in Exeter to Branch Manager in Paignton. Carried out a secondment to the Head Office where I was responsible for the design and distribution of a new staff uniform.