Dawn Jeffers Email & Phone Number

Birmingham, England, United Kingdom

Lead a women’s peer support group, cultivating a sense of community and promoting well-being and faith through relevant discussions and engaging activities, resulting in positive feedback and meaningful connectionsStrategically formed and empowered a core team by assigning roles that best utilised each member’s unique strengths

Develop and execute engaging universal youth sessions whilst spearheading a community mentoring service that played a key role in securing two years of fundingAs interim Youth Team Leader, effectively carried out staff 1-1’s, stakeholder meetings and daily operations to meet business needsFacilitate targeted groups, with girls with autism and mental health conditions, that enhance their self-esteem, confidence and knowledge of healthy relationshipsOrganise and plan residential trips for young people, including children in care, which led to new and enriching experiences for themCo-ordinate and supervise placement students, resulting in successful placementsFollowing and implementing safeguarding procedures for children and young people

Efficiently handled customer repair calls, gathering information and initiating job orders for contractors, whilst scheduling appointments for customersSuccessfully adapted communication style when handling telephone enquiries from vulnerable customers, colleagues and external professionalsConfidently chaired a staff team meeting that received positive feedback from both the line manager and colleaguesHighly experienced in precise adherence to company procedures and policies

Birmingham, England, United Kingdom

Co-founded and led a Christian youth community group, promoting well-being, faith and creativity through events, workshops and activities which created strong connections among 70 local young peopleBuilt supportive and positive relationships with community leaders and like-minded organisations, fostering collaborations on a mental health workshop and a youth violence awareness workshop

Independently oversaw the resolution of missing giro cases by utilising analytical skills to determine relevant facts and resolve issues promptlyProfessionally handled daily interactions with irate customers by remaining composed, actively listening and using de-escalation techniquesAccurately processed benefits electronically and consistently exceeded team targets

Level 4 Ncfe, Christian Mentoring, Level 4

Level 2 Ncfe, Understanding Autism

Level 2 Ncfe, Information Advice And Guidance

Mentoring, Level 2

Access To Higher Education, Social Sciences