Dawn Kardelis Email & Phone Number

Pottstown, Pa, Us

Exton Pennsylvania

Responsible for the efficient operation of Core’s centralized deal registration process with Core’s major vendor partners, primarily Cisco, but also includes Arctic Wolf, Dell, Pure, and VMWare. Entails not only submitting specific deal information to these vendors, but also following up on vendor requests for additional information, as well as informing the sales team of pending deal expiration dates, and possible alternative registration opportunities which provide additional margin on the sales transaction, and/or additional rebate dollars from the vendors for Core. Works closely with the support team at Vartopia, the third-party vendor whose application Core uses for deal registrations. Performs Quality Assurance tasks to ensure proper registration flow. Prepare timely and accurate reports on opportunity movement and status. Develop strong relationships with sales management. Experience using Salesforce.com.

Exton, Pa

Integral member of an award-winning solution provider focused on delivering customer-centric software, cloud technology and IT infrastructure to solve complex business needs across networking, collaboration, security, data center and cloud infrastructure. Partner with a team of field account managers to solve client business issues and drive sales growth. Collaborate with field account managers, presales engineers, vendor/manufacturer partners, professional services and project teams to deliver superior business outcomes. Maintain positive vendor relations and understand vendor strategic and business objectives. Assist in resolving client issues to ensure maximum satisfaction.

Worked with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations/solutions. Influence business decisions; provide data and/or pertinent information to result in broader contributions to the business (e.g. expense reduction, increase revenue, streamline processes and procedures). Create and maintain executive-level presentations for strategy and transformation initiatives, operational reviews, business unit reviews, and product strategy. Subject matter expert on widespread loyalty based initiatives and prioritize project activities and coordinate resources to achieve project goal.

Collaborated with Go To Market and training teams to create and implement scripting to improve agent service flows driving increased sales for TV/Data products. Spearheaded Verizon Lean Six Sigma project for Consumer Sales and Service teams to create official sales attach rate reporting to drive performance.

Championed wide-spread initiatives ranging from tracking and development of recognitionprograms, training job-aids, First Call resolution, while managing monthly expense budget. Recognized by Director for strong partnership across director teams.

Partner with Marketing and Training teams to create and distribute sales training and job-aids to Consumer and Business Vendor teams. Spearheaded and implemented 1st Business Full Court Press - Sales zone launch for VZ East Coast region resulting in 35% sales conversion rate. Executed 1st Vendor Door To Door VZU Live Training event covering 1065+vendor participants, with 97% overall rating of event.

Set and communicated objectives and priorities to build strong and diverse teams. Providedregular and ongoing performance feedback, training and development and took appropriateaction when employee did not meet performance standards. Responsible for delivering qualitycustomer experience through coaching and feedback. Maintained professional relationship withunion/non-union members. Directed the development of 100+ Inside Sales Representatives driving continuous improvements in offer and close rates, growth and profitability, exceeding sales targets.Performed daily remote and side by side observations to develop skills to effectively provide excellent customer service. Developed / Maintained Team Leader Retention Certification for Mid-Atlantic region – 150+managers.