Dawn Kramer Email & Phone Number

Princeton, Il, Us

Peoria, Il

Peoria, Illinois Area

I am responsible for all aspects of warranty management for OEM Solutions Group including warranty coverage assignment for OEM Solution serial number prefixes based on sales path; management of OEM product registration; management OEM Solutions Group’s re-serialization process; processing of warranty claims submitted by OEMs or Cat Dealers; review, edit, and update warranty bulletins/statements as needed; providing Cat Dealers with notification of OEM registered product in their territory; preparation of the quarterly 2 year Limitation of Liability reports for OEMSG Account Managers to assist with inventory management; and settlement of dealer warranty claims/policy claims.

Morton, Il

• Managed and analyzed engineering drawing notices (EDNs) released for NPI, CPI, and major product updates prior to target release date.• Determined application/product specific serviceability of parts and at what level (piece part, assembly, group, etc.).• Created master part records, issue cancellations, and submit changes to Numerical Parts Record (NPR).• Established initial worldwide inventory levels by analyzing distribution plans, sales and forecast information, product knowledge, and product group information.• Processed 6000 to 8000 EDNs and 15 NPIs annually.• Partnered with Global Purchasing and Expediting to set priorities for NPI Governance, keeping the “ready-to-ship” metrics.• Partnered with business units concerning product health issues.

Morton, Il

• Worked on-site as a member of the Mach 1 SWAT team during the East Peoria Mach 1 SAP transition which was noted at the time as the “Largest and Most successful Mach 1 SAP transition to date”.• Tested and validated suppliers’ ASN and Invoice raw EDI to meet Global Purchasing’s goal of 99% suppliers Mach 1 SAP capable by East Peoria’s go-live.• One month before go-live, verified that East Peoria suppliers received their (850) EDI purchase orders and conducted Root Cause Corrective Action for those who didn’t. This resulted in 95% of the suppliers receiving their Mach 1 SAP Purchase Orders successfully prior to go-live.• Conducted RCCA on 298 Indirect suppliers for 4 months following East Peoria’s go-live due to Indirect Suppliers not receiving their (862) EDI orders.• Utilized strong data analytic skills while working on Referential Integrity reducing packing list grief experienced in Accounts Payable by >69%.• Worked as a team lead on the Aurora BIQ project for SP20 Shipping Label compliance and achieved Global Purchasing’s goal of 99% suppliers shipping labels passed functionally error free.• Corrected and reprocessed IDOCs in Mach 1 SAP to achieve Global Purchasing’s goal of 99.5% receiving effectiveness for various Caterpillar facilities.• Six Sigma Green Belt DMEDI & DMAIC certified.

Caterpillar - Mossville, Il

• Managed all builds for the T4F pilot/production CEMs and PETUs at Tenneco• Managed all component orders for the T4F pilot/production PETU builds• Met daily with Tenneco on build statues for all T4F pilot/production CEMs and PETUs• Provided daily updates to NPI Managers, Engineering Managers, Account Leads, Project Management, and Customers on the statues of builds and deliveries• Worked with engineering, change management board, global purchasing, and the 3PL to resolve any potential problems that will prevent builds and/or deliveries• Mitigated any circumstances that might prevent an On Time Delivery to the Customer• Managed and reviewed all orders with Suppliers to ensure accuracy and appropriate scheduling• Managed and review all orders with Customers to ensure accuracy and appropriate scheduling• Maintained requirement accuracy in MRP• Resolved conflicts between customer order requirements and Caterpillar interests

Caterpillar - Mossville, Il

• Communicated with Engineering Managers on project details for candidate placement, length of project, and accounting distribution.• Created and maintained project assignment job wrappers.• Communicated with the contract companies to coordinate project assignments within Caterpillar.• Performed quarterly follow-ups with the Engineering Managers on project continuation and accounting distribution.• Created all purchase orders and perform all invoicing within Ariba’s My Supply Cabinet

Peoria, Il

• Interviewed potential staff and made hiring decisions regarding prospective employees.• Participated in the orientation, training, evaluations, and supervision of personnel assigned to the Day Program and made recommendations regarding promotions, transfers, or discharges.• Managed a staff of nine employees.• Identified client needs, developed individual goals and objectives, and coordinated services as indicated on the Individual Service Plan (ISP).• Assisted in the scheduling, development, and management of semi-annual and annual reviews of the Individual Service Plan.• Monitored all programs and services included in the ISP to ensure that client goals and objectives were met and documentation was completed for assigned caseload.

Morton, Il

• Managed the flow of material from suppliers to the contract packaging facilities.• Analyzed and processed workloads, launched releases, and scheduled shipments to meet customer demand.• Monitored overall supplier performance in the areas of past dues, delivery performance, and stock service.• Expedited customer backorders and stock service loss items.

Bachelor'S Degree, Psychology, 3.0

• Dean's List Honors each semester • Psychology Major • Graduated with a 3.00 GPA

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 4.0

• Graduated with a 4.00 GPA • Earned several honors including 2001 Academic All American, Who's Who Among American Junior Colleges.

Associate Of Arts - Aa, Psychology