Dawn Martin Email and Phone Number

• Answering incoming calls and resolving complex queries from candidates and colleagues.• Updating CRM system.• Maintaining several different large excel spreadsheets.• Contributing in daily team meeting.• Investigating and resolving enquiries.• Admin - Covering for colleagues where necessary.

• Supporting Community Matrons at King Edward Hospital and St Marks Hospital.• Updating diaries.• Scanning and filing records and documents.• Dealing with complicated enquiries from doctors, nurses and patients.• Attending patient case conferences meetings.• Booking Appointments, amending appoints on different systems.

• Answering incoming calls.• Supporting the UK Managing Director and UK General Sales Manager.• Attending to all enquiries regarding products.• Maintaining accurate customer records and orders pipeline.• Liaising with colleagues and customers in the UK, USA and Middle East.• Shipping goods.• Responsible for running office.• Building and maintaining strong customer relationships with customers and colleagues.• Responding to email and telephone queries from customers.• Responsible for loaning equipment to UK and Middle East – raising loan form and ensuring safe return.

• Answering calls in a very busy office from patients, doctors and nurses.• Responding to email and telephone queries from customers.• Updating patient records.• Trained new staff.

• Placing customer orders for UK and EMEA (Europe, Middle East and Africa).• Responsible for all invoicing and reconciling month end.• Building and maintaining strong customer relationships with customers and 3M colleagues.• Responding to email and telephone queries from customers regarding prices, quotes, product enquiries, and delivery information.• Assisting 3M colleagues from Europe, Middle East and Africa with order enquiries and technical information.• Responsible for logging all complaints onto system, liaising with engineers and colleagues to establish facts and follow complaint through to resolution.• Attend weekly conference call with manufacturing in USA.• Responsible for loaning equipment to UK and Europe – raising loan form and ensuring safe return.• Booking couriers and liaising with manufacturing for urgent orders.• Maintaining up to date spreadsheets and keeping my supervisor and manager up to date.• Responsible for invoicing and month end and raising any credits needed.• Trained new staff.

• Providing quotes to customers, follow up quotes to secure business.• Building a strong customer rapport.• Processing orders, updating database.• Meeting Daily/Weekly/Monthly individual and team targets.• Sole responsibility for large complex orders within the Customer Support Department. • Supporting internal colleagues at stores with product advice and work assistance when required.• Speaking to a wide range of customers including businesses and consumers regarding company products.• Trained new staff.

• Responsible for sales support to the UK Sales Manager and UK Managing Director.• Processing orders using SAP.• Producing reports and maintaining spreadsheets to progress orders and identify sales leads.• Resolve queries and investigate problems.• Assisting Manager with ad-hoc work.• Keeping internal colleagues updated with all necessary information.

• Responsible for key accounts, attending to all queries and order amendments. • Complaint handling – resolution.• Checking with manufacturing and distribution on the progress and delivery of orders.• Processing orders. • Running reports on SAP- Backlog/held orders etc. • Sending samples. • Liaising with colleagues and suppliers to ensure all queries dealt with. • Managing large workload. • Building strong internal and external customer relationships

• Answering telephone calls, logging all calls on SAGE, liaising with many different locations and departments to resolve customer queries/problems. • Complaint handling – logging all complaints - resolution.• Investigating queries and complaints using in-house software. • Replying to customers with a resolution.

• Responsible for looking after HTI (High Temperature Insulation) business unit. • Processing orders, responding to enquiries.• Complaint handling – logging all complaints and working through to resolution.• Checking with manufacturing and distribution on the progress and delivery of orders.• Looking after key accounts. • Lots of interaction with customers, internal departments and distributors to keep them informed regarding progress of orders/enquiries. • Raising quotes and tenders and confirming prices to distributors and customers. • Keeping a log of work being attended to including any issues or complaints to include progress making sure all relevant people kept informed. • Building strong customer relationships.• Responsible for all Export orders ensuring correct documentation was ready. • Looking after the Business Unit Manager and Business Unit Development Manager for HTI. Running reports. Producing invoices, credits. • Promoting the Companies products to customers and giving advice when needed, cross selling the Companies products. • Trained new staff.

• Processing orders, arranging samples, shipping.• Complaint handling – logging all complaints and working through to resolution.• Attending to enquiries, supporting Sales Reps.• Advising Consultants, Doctors on Company products. • Raising quotes on the internet. • Resolving complaints and raising credits. • Working to tight deadlines to get orders shipped at the end of the day, arranging transport with couriers for urgent orders.