Dawn Mccabe Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Fl, Us

Fort Lauderdale, Florida, United States

Assists Princess Cruises booked guests with escalated Post-Cruise inquiries, concerns. This includes questions and concerns and complaints regarding their onboard experience, stateroom account inquiries and/or account reconciliation assistance. Liaising with various shoreside and shipboard departments to always provide "White Glove" service to all guests while continually maintaining the Princess brand name tone and values.

Scottsdale, Arizona, United States

After WMPH/iCruise was acquired in 2020, with the disbanding of the Cruise Package Operations Dept, I transitioned to Arrivia’s Customer Experience Management (CEM). Using Medallia, reviewing Resolve Cases for internal compliance cases and assigning to relevant supervisors for review/training as well as working with Low-Score-Survey alerts(LSAs) to reach out directly to the Members regarding follow up on issues and complaints with their travel or membership purchases with the goal being First-call Resolution and Customer Retention. Later also partnered with Quality Experience Management(QEM) as well to include call auditing and evaluations for quality review and training purposes, using my many years of experience in Customer Service and Cruise Industry to offer suggestions and updates to training. In addition I audit already scored by AI calls(newly implemented system) to find variances in order to continue to train AI for more complete accuracy

Delray Beach, Florida, United States

Delray Beach in 2009, I was lucky enough to becomes part of a rapidly growing agency, with still much to learn and excited to do so. Addressed client concerns with their cruise vacation plans. In 2011 became Client Services Supervisor. Still much to learn but excited for the opportunity to mentor and coach as well. In 2014 moved into our Packages Dept. MUCH much to learn again-but less direct client contact & more Back-office Operations. In 2016 I accepted vendor liaison position of working along with various vendors in building our Cruise Packages. In 2017 I was promoted to the role of Department Supervisor, while still maintaining vendor relations where I Monitored workflow of 5-6 team members, some full-time remote workers. Provided ongoing training with team members, being sure they have all available resources to carry out their particular department function but also so that they will all eventually be cross trained to assist as back-up for each other..

Plantation, Fl

Sales Support and Administration, assisted with client inquiries and requests. Assigned team of home-based agents to assist personally. Also help implement newer versions of site used for home-based to send in their booking info, etc. Loaded reservation information, flight information...

Miramar, Fl

Outbound Sales position, following on leads to the company website along with servicing and maintaining my book of business.

Plantation, Fl

Onboarded new brokerage account clients and helped get them started with their online brokerage trading account. Assisted existing clients with account questions.In October 2004 the position of Client Service Escalations Rep was created for me. This involved the handling of either detailed or "challenging" service issues. For all customer concerns which would require a somewhat more experienced, more knowledgeable representative without directly involving the Department Supervisors, to assist with. Also responsible for the Client Service emails. In addition, I was responsible for the immediate and one on one training of all new hires.

Bronx, Ny

Serviced existing customer accounts and assisted in opening new accounts. I had to continuously identify customer needs and match appropriate bank products and services. In addition, attract, retain and grow profitable client relationships, while managing a portfolio of $50-$100 million in assets.

Bronx, Ny

Upon attaining promotion to platform, responsibilities included cross-selling a full range of bank products and services to both potential and existing customers within a large sized branch. After having attained my NYS Health & Life, Series 6 & 63 and Notary Public Licenses in 1999 I was again promoted to a higher level Platform Specialist and was then able to personally sell brokerage and insurance products.From January 1997 to Feb 1998: CSR(Teller) Formerly First Federal Bank, later Marine Midland BankHandled the day to day banking transactions of customers, such as deposits, payments, etc. In addition I acted as the Safe Deposit Vault attendant, verifying ID and maintaining accurate records of each visit. Oversaw Customer Service Desk, identifying customer needs and referring them to the proper representative in addition to researching issues where necessary.

Elmsford, Ny

Supervised front-end, including cashiers and Customer Service Center, as well as supervised the Copy Center. Front end duties included cash management and control of all cashiers, customer assistance and complaints. Copy Center included processing customer orders for copies, book binding, business card and personal stamp orders, etc

Bronx, Ny

Began as Operator, fast food retail, promoted to Shift Manager.