Dawn Mcgregor Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

As part of the IT Leadership team, responsible for the central oversight, management and reporting across all Platform transformations portfolio within IT. Delivering IT’s transformation agenda through project Co-ordination and internal planning including resource, budget planning and service transition. Owning the strategic and tactical change culture.

Newcastle Upon Tyne, United Kingdom

Managing the development and delivery of all IT Programmes within the IT delivery roadmap. Responsible for a team of Programme Managers, Project Managers, Business Analysts and Developers. Providing direction and guidance to the team when required, reviewing the development and delivery processes and implementing improvements to drive efficiencies..

Working as part of the Service Design and Transition team my responsibilities were to own and manage the IS Extended Service Request (Non Standard) process, managing the lifecycle of all extended service requests from IS customers and users. Own and manage the Service Portfolio Management process including the IS Pipeline, IS Customer Facing and Supporting.

Design, implement and support best practice service management processes and systems used throughout ISS to support and ensure the consistent design and delivery of ISS services.Responsibilities include contributing to initial needs analysis and specification, process design, system implementation and configuration, administration and customer.

Complete ITIL reviews, IT General Controls (ITGC) reviews and Business process reviews for external audit clients. This requires developing an understanding of the risks facing the client and an understanding of what controls can mitigate those risks. Working with our clients to understand and perform non audit assurance engagements to provide internal and.

• Management of all Quality audits for Sage UK working under the steer of the Group Risk Director including establishing and refinement of the framework, controls and co-ordination of all audit activity
• Managing and monitoring the performance of Internal Auditors to ensure internal audits are conducted to time, cost, consistently with quality
• Conduct regular one to one’s with Internal Audit team to ensure KPI’s, objectives and development areas are actioned and completed within the… Show more
• Conduct regular one to one’s with Internal Audit team to ensure KPI’s, objectives and development areas are actioned and completed within the agreed timescales
• Developing and training Internal Audit team to understand latest auditing regulations
• Working closely with external auditors to ensure the smooth management and co-ordination of all audits

• Manage a team of Technical professionals that co-ordinate activities after unit testing through to Production, engaging with project teams on a day-day basis
• Temporary management of Service Desk Analysts including setting objectives, KPI’s, One to Ones and personal development plans
• Develop the team technically in order to physically perform hands on Releases
• Supporting successful implementation of Changes and Projects following implementation methodology, to exceed customer… Show more
• Supporting successful implementation of Changes and Projects following implementation methodology, to exceed customer expectations
• Responsible for scheduling all releases to the test, training and production environments, ensuring quality of release notes and or change requests are secured