Dawn Mcgregor Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

As part of the IT Leadership team, responsible for the central oversight, management and reporting across all Platform transformations portfolio within IT. Delivering IT’s transformation agenda through project Co-ordination and internal planning including resource, budget planning and service transition. Owning the strategic and tactical change culture approach across the business before, during and after the delivery of all transformations. Creating an honest, fun, adaptable and safe work… Show more As part of the IT Leadership team, responsible for the central oversight, management and reporting across all Platform transformations portfolio within IT. Delivering IT’s transformation agenda through project Co-ordination and internal planning including resource, budget planning and service transition. Owning the strategic and tactical change culture approach across the business before, during and after the delivery of all transformations. Creating an honest, fun, adaptable and safe work environment whilst delivering strategic goals. Show less

Newcastle Upon Tyne, United Kingdom

Managing the development and delivery of all IT Programmes within the IT delivery roadmap. Responsible for a team of Programme Managers, Project Managers, Business Analysts and Developers. Providing direction and guidance to the team when required, reviewing the development and delivery processes and implementing improvements to drive efficiencies. Managing the governance framework, allocating project tolerances, managing IT delivery budgets as well as allocating resource where needed… Show more Managing the development and delivery of all IT Programmes within the IT delivery roadmap. Responsible for a team of Programme Managers, Project Managers, Business Analysts and Developers. Providing direction and guidance to the team when required, reviewing the development and delivery processes and implementing improvements to drive efficiencies. Managing the governance framework, allocating project tolerances, managing IT delivery budgets as well as allocating resource where needed. Evaluating the team’s performance, responding to programme constraints and risks. Show less

Working as part of the Service Design and Transition team my responsibilities were to own and manage the IS Extended Service Request (Non Standard) process, managing the lifecycle of all extended service requests from IS customers and users. Own and manage the Service Portfolio Management process including the IS Pipeline, IS Customer Facing and Supporting Service Catalogue and the Retired Service, providing and maintaining a single source of consistent information on all proposed services… Show more Working as part of the Service Design and Transition team my responsibilities were to own and manage the IS Extended Service Request (Non Standard) process, managing the lifecycle of all extended service requests from IS customers and users. Own and manage the Service Portfolio Management process including the IS Pipeline, IS Customer Facing and Supporting Service Catalogue and the Retired Service, providing and maintaining a single source of consistent information on all proposed services, operational services and those that have been retired.Also to cover day to day support of Design Coordination, Change and Release, Validation & Testing and the Service Asset,Configuration Management processes. Part of the Project team to manage the roll out of the ITSM tool. This included being a key decision maker in the roll out and on going management of Self Service. Show less

Design, implement and support best practice service management processes and systems used throughout ISS to support and ensure the consistent design and delivery of ISS services.Responsibilities include contributing to initial needs analysis and specification, process design, system implementation and configuration, administration and customer support/advice. Part of the Project team for roll out of ITSM tool as well as managing the review and refinement of the tool and self service.

Complete ITIL reviews, IT General Controls (ITGC) reviews and Business process reviews for external audit clients. This requires developing an understanding of the risks facing the client and an understanding of what controls can mitigate those risks. Working with our clients to understand and perform non audit assurance engagements to provide internal and external stakeholders comfort over non financial information. These engagements could include assessment of conformity with a… Show more Complete ITIL reviews, IT General Controls (ITGC) reviews and Business process reviews for external audit clients. This requires developing an understanding of the risks facing the client and an understanding of what controls can mitigate those risks. Working with our clients to understand and perform non audit assurance engagements to provide internal and external stakeholders comfort over non financial information. These engagements could include assessment of conformity with a compliance standard or the provision of a third party audit opinion. Show less

• Management of all Quality audits for Sage UK working under the steer of the Group Risk Director including establishing and refinement of the framework, controls and co-ordination of all audit activity• Managing and monitoring the performance of Internal Auditors to ensure internal audits are conducted to time, cost, consistently with quality• Conduct regular one to one’s with Internal Audit team to ensure KPI’s, objectives and development areas are actioned and completed within the… Show more • Management of all Quality audits for Sage UK working under the steer of the Group Risk Director including establishing and refinement of the framework, controls and co-ordination of all audit activity• Managing and monitoring the performance of Internal Auditors to ensure internal audits are conducted to time, cost, consistently with quality• Conduct regular one to one’s with Internal Audit team to ensure KPI’s, objectives and development areas are actioned and completed within the agreed timescales• Developing and training Internal Audit team to understand latest auditing regulations• Working closely with external auditors to ensure the smooth management and co-ordination of all audits• Responsible for ensuring pertinent audit risks and issues are logged and tracked on the IS/Sage Risk Register• Successful launch and management of online self service IT Purchasing system• Champion change in IT Department to simplify “how we work” • Engagement in Communities, representing and management of IS process simplification work streams to enable staff to suggest new ideas• Work with the development teams to deliver projects to time, cost and quality • Reporting – looking at trends, resource, under budget, over budget• Provide Project teams with financial information including total spend to date and future budgets Show less

• Manage a team of Technical professionals that co-ordinate activities after unit testing through to Production, engaging with project teams on a day-day basis• Temporary management of Service Desk Analysts including setting objectives, KPI’s, One to Ones and personal development plans • Develop the team technically in order to physically perform hands on Releases• Supporting successful implementation of Changes and Projects following implementation methodology, to exceed customer… Show more • Manage a team of Technical professionals that co-ordinate activities after unit testing through to Production, engaging with project teams on a day-day basis• Temporary management of Service Desk Analysts including setting objectives, KPI’s, One to Ones and personal development plans • Develop the team technically in order to physically perform hands on Releases• Supporting successful implementation of Changes and Projects following implementation methodology, to exceed customer expectations• Responsible for scheduling all releases to the test, training and production environments, ensuring quality of release notes and or change requests are secured• Setup out of hours/ flexible working environment to undertake testing and promotion to production• Providing support to 1700 internal customers for core applications and systems including Finance, HR, Payroll and ERP systems• Co-ordination of resources to restore service and the communication process to keep customers and senior management up to date with the progress• Working closely with all IT teams to manage problems through to successful resolution and wherever possible adopt a proactive approach to prevent further reoccurrence of a problem to other users• Responsible for the documentation of fixes and the creation of ‘how to’ guides with a view to developing a first class knowledge base• Provide information to the IS Service Desk to enable Service Information communications to be delivered across the business in a timely manner• Weekly reviews including quality checking of resolution information sent to customers; looking at call categorisation to ensure appropriate and following up any unsatisfactory responses from customers• Regular reviews with customers to understand their challenges, pressures and concerns • Adapting ITIL to fit Sage culture, processes and IT capability road maps Show less