Dawn Meyer, Cspo Email & Phone Number

Champlin, Mn, Us

Maple Grove, Minnesota, United States

Maple Grove, Mn

Senior Analyst on new technology initiatives for the company.- Responsible for conducting stakeholder analysis meetings. Author of business requirements documents, stories, and process/data flow diagrams.- Using the Agile methodology; responsible for planning and managing iterations/sprints, creating stories, bug triage, and grooming of the backlog. - Perform training sessions and demos for clients and groups within the company.

-Lead analyst on global projects; responsible for overseeing all analyst project work, managing team timelines, and ensuring that project scope is met but not exceeded. -Responsible for conducting stakeholder analysis meetings and fit/gap sessions. Author of business and functional requirements documents, use cases, and process/data flow diagrams. In addition, responsible for end to end requirements traceability.-Mentor to peers and new hires including: regular one-on-ones, defining yearly goals, peer documentation editing, providing project assistance, and leading monthly white paper discussions to expand the team’s skills. -Work on several projects simultaneously with different project teams and competing priorities. Major project accomplishments include:oThe retirement of a credit card processor and integration with a new credit card processoroThe development of two new web voucher purchase systems (like a gift card) one for bulk purchases and the other for individual purchasesoOnline sales fraud reductionoThe development of a new test delivery systemoIntegration of an appointment system with an eligibility systemoDevelopment of a data warehouse that included a web reporting portal for client and customers self-service reporting needsoA multitude of other system enhancements and client specific projects-Responsible for ensuring compliance with the company security policies, Payment Card Industry (PCI), Personal Identifying Information (PII), American Disabilities Act (ADA), Federal Information Security Management Act (FISMA), and Global Financial Data Retention Laws while meeting Capability Maturity Model Integration (CMMI) Level II standards.-Volunteer on the Quality of Work Life Team (QWLT) and the Women Engaged at Prometric (WEAP) group. The QWLT team is responsible promoting employee morale and community service. WEAP is a group of professional women that provide mentoring and personal development.

-Senior analyst on global projects; responsible for conducting stakeholder analysis meetings and fit/gap sessions. Authored business and functional requirements documents, use cases, and process/data flow diagrams. In addition, responsible for end to end requirements traceability.-Worked with Project Managers to define project deliverables and LOE’s. -Worked on several projects simultaneously with different project teams and competing priorities. Project work includes system retirements:oRetirement of an undocumented legacy appointment and financial system. Development of a replacement appointment system and the replacement of the financial processing within the PeopleSoft systemoProcess redesign, data mapping, and integration of four separate appointment systems with the PeopleSoft financial systemoDevelopment of an internal voucher sales systemoDevelopment of a new web appointment and test delivery systemoIntegration of the PeopleSoft financial system with the JD Edwards and the Hyperion financial systems.-Responsible for ensuring compliance with the company security policies, PCI, ADA, Sarbanes Oxley (SOX), and Global Financial Data Retention Laws.-Project manager for a system. Responsible for the management of the work queue, resolving competing client priorities, and project plans. Managed two employees in St. Paul and a team of five in India.-Volunteered on the QWLT responsible for promotion of employee morale and community service.

-Responsible for the documentation, execution, and testing of the PeopleSoft system configuration, security administration, and system upgrades for the Accounts Receivables, Billing, Accounts Payable, General Ledger, Order Management, Contracts, and Crystal Reporting Modules.-Facilitated identification of new accounting needs, system issues, and defects. Managed the PeopleSoft work queue and worked with the finance users to continuously prioritize the queue. -Supported end user questions or issues.-Documented functional requirements, system configurations, and test cases. Created and maintained system training material. Held global training sessions and trained new hires.

-Worked for many public sector clients as the functional analyst for implementations of the PeopleSoft Accounts Receivables, Billing, and the Crystal Reporting Modules.-Responsible for conducting stakeholder analysis meetings, and fit/gap sessions. Facilitated process redesign sessions that included a guarantee to reduce labor costs. Ensured stakeholder agreement to the proposals. -Authored configuration documents, use cases, process/data flow diagrams, current and future state diagrams, enhancement requirements and test cases.-Created client specific training manuals and held formal training sessions.

-Responsible for Billing, Accounts Receivables and Collections for a large client portfolio.-Supported clients with their product pricing and was the point of contact for billing questions.-Conducted financial audits and reconciliations of deferred revenue.-Subject Matter Expert (SME) during the company’s conversion to the PeopleSoft financial system.