Dawn Molitor Email & Phone Number

Arlington Heights, Il

Specialize in Custom Training for Paylocity’s high revenue, complex clients. Recognized growing client size and demand for a special kid-gloves style approach, then solely pioneered the extremely successful and profitable Dedicated Training Process from it’s inception in 2009. Responsible for MANY process improvements in the evolution of the Client Training Department. Excel in building rapport with clients from payroll clerks to CEO’s. Partner with clients to uncover needs and deliver creative solutions by deftly demonstrating how to get the very most out of all that Web Pay has to offer. Provide engaging facilitation and encourage active learning. Expert in all things Web Pay. Troubleshooting extraordinaire. Client advocate, customer service rockstar! Interject humor and personality whilst always maintaining paramount professionalism. Train and troubleshoot remotely and in live Paylocity classrooms as well as occasional travel to assist in person.

Naperville, Il

Trained Regulus employees how to perform various procedures as required by our many clients (Sprint, Dell, AT&T, Direct TV). Created and presented training materials outlining methodology and procedure. Trained employees who were responsible for millions of dollars in transactions daily.

Elgin, Il

Designed and facilitated training of all employees in the Fraud Department call center. Taught with an emphasis on showing employees how to provide excellent customer service while investigating and preventing fraud.

Macomb, Il

Bartending, maintaining the establishment, planning events and specials.

Bachelor Of Arts (Ba), Double Major: Psychology & Sociology

Graduate School, Sociology