Dawn Monaco Email and Phone Number

Create invoices for time and materials, fixed flat rate, or quoted rates. Prepare invoices for remote assistance or other internet services performed by our supportdepartment, and generate monthly, quarterly, and annual invoices for direct customersubscriptions.Generate quotes based on technician survey notes and request supplier RFQs as needed.Maintain product information and adjust pricing with market fluctuations in our CRMdatabase and contact suppliers for product pricing, purchasing, or payment discrepancies.Monitor and record company expenditures, approve/deny employee purchases, andensure bills are paid in a timely fashion.Process and record customer payments, daily deposits, and transfers.Resolve account discrepancies and verify accounts by reconciling financial statementsand transactions.Process liabilities, employee W-2’s, and subcontractor 1099’s.Finalize technician time sheets and ensure payroll is processed on time. Oversees technician evaluations and productivity.Monitor and renew technician and company licenses and certifications.Oversees the onboarding/offboarding of employees and the renewal of employee benefits.Review open accounts weekly for past due invoices, generate statements, and correspondwith customers via telephone, email, and mail to request payment.Escalate outstanding service/subscription accounts to our support department for accountsuspension and delinquent accounts to our collections department.Utilizes a documentation management platform to create, update, upload, and trackcompany, employee, customer, and vendor information.Create and maintain the company handbook of Policy and Procedures, checklists, andemployee time sheet templates.Create and modify project cost comparison spreadsheets and documents to fit current orupcoming projects.Analyze and modify company wide workflow processes for optimization, lower costs,and increase productivity.