Dawn Moore Email & Phone Number

• Assist in the management of all aspects of the (UKG Pro) HRIS system including HR, Recruiting, Onboarding, Payroll, Benefits, and BI Reporting modules, system configuration and tracking.
• Support the VP, Human Resources Technology/Analytics in collaborating with software vendors to ensure that all support staff are able to meet HR, Payroll and Finance objectives.
• Serve as the primary source for configuring and maintaining the security of the UKG Pro system.
• Prepare and support… Show more
• Prepare and support Cognos Business Intelligence reporting needs by developing, administering, updating and distributing weekly, monthly, quarterly and year-end reports. Assist and prepare ad-hoc reports for HR and.
• Assist in creating policies and procedures to ensure consistent data activity across departments.

• Implemented, administered, and maintained all aspects of the electronic banking delivery channels, including Online & Mobile Banking, online account opening, mobile deposit, external transfers, Zelle and Bill Pay.
• Provided direct supervision of four OLB Specialists, ensuring that they were consistently providing the best customer experience possible.
• Acted as the primary interface between our customers and our electronic banking vendors, ensuring issues were escalated, tracked, and… Show more
• Acted as the primary interface between our customers and our electronic banking vendors, ensuring issues were escalated, tracked, and resolved in a timely manner.
• Provided training and support to internal teams, as required, ensuring they were kept in the loop on system issues and/or updates.
• Researched, recommended, and implemented electronic banking products and services based on strategic plans and goals.

• Managed users of back-office portals (Q2 Central, FXD, PartnerCare and uMonitor).
• Monitored 3rd party software and communicated issues with appropriate internal teams and/or vendors.
• Perform semi-annual user access audits for all system users. Testing and evaluation of new Online Banking products and applications.
• Provide Online Banking troubleshooting assistance to Customer Service, internal departments, and Branch staff.
• Tracked all vendor invoices and reports.
• … Show more Managed users of back-office portals (Q2 Central, FXD, PartnerCare and uMonitor).

• Provided high level Online Banking troubleshooting assistance to Customer Service, internal departments, and Branch staff.
• Responsible for all Bill Pay/CheckFree payment inquires and resolutions. Responsible for daily Online Banking reports & monthly Management reports.
• End-user assistance and support on system software applications.
• Testing and evaluation of new Online Banking products and applications.

Responsible for acquisition, installation, operation, and maintenance of all IT infrastructure; including networks, hardware, software and telecommunications systems.