Dawn Moore Email & Phone Number

• Assist in the management of all aspects of the (UKG Pro) HRIS system including HR, Recruiting, Onboarding, Payroll, Benefits, and BI Reporting modules, system configuration and tracking.• Support the VP, Human Resources Technology/Analytics in collaborating with software vendors to ensure that all support staff are able to meet HR, Payroll and Finance objectives.• Serve as the primary source for configuring and maintaining the security of the UKG Pro system.• Prepare and support… Show more • Assist in the management of all aspects of the (UKG Pro) HRIS system including HR, Recruiting, Onboarding, Payroll, Benefits, and BI Reporting modules, system configuration and tracking.• Support the VP, Human Resources Technology/Analytics in collaborating with software vendors to ensure that all support staff are able to meet HR, Payroll and Finance objectives.• Serve as the primary source for configuring and maintaining the security of the UKG Pro system.• Prepare and support Cognos Business Intelligence reporting needs by developing, administering, updating and distributing weekly, monthly, quarterly and year-end reports. Assist and prepare ad-hoc reports for HR and other departments as needed.• Assist in creating policies and procedures to ensure consistent data activity across departments.• Ensure compliance with third party vendors and agencies.• Create documented procedures for position essential functions / responsibilities Show less

• Implemented, administered, and maintained all aspects of the electronic banking delivery channels, including Online & Mobile Banking, online account opening, mobile deposit, external transfers, Zelle and Bill Pay.• Provided direct supervision of four OLB Specialists, ensuring that they were consistently providing the best customer experience possible. • Acted as the primary interface between our customers and our electronic banking vendors, ensuring issues were escalated, tracked, and… Show more • Implemented, administered, and maintained all aspects of the electronic banking delivery channels, including Online & Mobile Banking, online account opening, mobile deposit, external transfers, Zelle and Bill Pay.• Provided direct supervision of four OLB Specialists, ensuring that they were consistently providing the best customer experience possible. • Acted as the primary interface between our customers and our electronic banking vendors, ensuring issues were escalated, tracked, and resolved in a timely manner. • Provided training and support to internal teams, as required, ensuring they were kept in the loop on system issues and/or updates. • Researched, recommended, and implemented electronic banking products and services based on strategic plans and goals. • Reviewed and updated electronic banking policies, procedures, and training materials. • Provided electronic banking troubleshooting assistance to the OLB team, Customer Service, Branches, and Treasury Management staff. Show less

Managed users of back-office portals (Q2 Central, FXD, PartnerCare and uMonitor). • Monitored 3rd party software and communicated issues with appropriate internal teams and/or vendors. • Perform semi-annual user access audits for all system users. Testing and evaluation of new Online Banking products and applications. • Provide Online Banking troubleshooting assistance to Customer Service, internal departments, and Branch staff. • Tracked all vendor invoices and reports. •… Show more Managed users of back-office portals (Q2 Central, FXD, PartnerCare and uMonitor). • Monitored 3rd party software and communicated issues with appropriate internal teams and/or vendors. • Perform semi-annual user access audits for all system users. Testing and evaluation of new Online Banking products and applications. • Provide Online Banking troubleshooting assistance to Customer Service, internal departments, and Branch staff. • Tracked all vendor invoices and reports. • Responsible for monthly Management Online Banking reports. Show less

Provided high level Online Banking troubleshooting assistance to Customer Service, internal departments, and Branch staff. • Responsible for all Bill Pay/CheckFree payment inquires and resolutions. Responsible for daily Online Banking reports & monthly Management reports. • End-user assistance and support on system software applications. • Testing and evaluation of new Online Banking products and applications.

Responsible for acquisition, installation, operation, and maintenance of all IT infrastructure; including networks, hardware, software and telecommunications systems.