More than a decade in operations at Microsoft - including 2 years leading global infrastructure incident management - and an ITIL v3 Expert certification provide me with a unique insight into the business intelligence needs of IT support and operations. Business intelligence is about more than data... it's about getting the right data to the right people at the right time to drive the right decision for the business!Professional Skills: Technical - 13 yrs experience at Microsoft deploying, supporting and managing global, enterprise applications and infrastructure on Windows operating systems, using Microsoft SQL Server, SSRS, IIS, SharePoint, etc. Plus, 7 years architecting & implementing scalable, enterprise BI solutions for both Microsoft and the University of Iowa, using Microsoft SQL Server, Excel/Power Pivot, SSRS & PowerBI. Versed in the use of data visualization best practices detailed by Stephen Few to improve the speed of user comprehension and improved assimilation of data.Process Design & Management - ITIL Expert certified in the design and implementation of IT processes, with extensive hands-on experience in incident, service request & problem management.Project / Product Management - Managing delivery of BI solutions – including working with customers to document user stories/scenarios, development, testing, deployment & support – with recent focus on agile / SCRUM methodology. Creation of a product focus and roadmap; prioritization and management of the requirement pipeline. Personnel Management - Extensive experience managing teams for results (FTE as well as global virtual & vendor teams). Communication - Excellent written & verbal skills; written communications often used as templates for other teams. Creation of training and knowledge materials in support of solution deployment.