Dawn Murray Email & Phone Number

Morgantown, West Virginia, United States

• Business Analyst & Subject Matter Expert: Gather, review & refine requirements; provide solutions for gaps in requirements, select technological platforms; write design specifications, test, implement and provide training for custom solutions for gaps in requirements.• Transcript Design Analyst: Gathered requirements, designed, tested and implemented a custom transcript keeping careful consideration of compliance, student privacy, and the dynamic & unique needs of an Ivy League institution.• Provide data analysis, data mapping, conversion & testing of all academic history data from a 1980's custom mainframe to convert to Banner Student XE (by Ellucian) at an Ivy League Institution.• Design, test, and implement custom enhancements for student records data to ensure ease of use and data integrity.• Facilitate and provide functional guidance to functional and development teams• Provide hyper-care support post conversion & implementation through data management support, updates to business processes, producing training materials and providing one-on-one training support for multiple audiences.

Wyncote, Pa

Reorganized and streamlined all processes and procedures related to the academic calendar, credit reporting, registration, grade collection, graduation processing, new curriculum implementation, and compliance with all Federal, State, & Local reporting requirements

New York, New York

• Provided oversight, coordination and implementation of one-stop shop operations including Financial Services, Student Accounts, Academic Affairs, Student Affairs, International Student Services/DSO, Advising, Housing assignments, and Reception Services• Project Lead for all student administrative departments to implement major ERP software transition, streamline related policies & procedures, and provided student centered service.• Managed data cleanup as part of ERP implementation to ensure system data was tested and verified between legacy ERP system and CampusVue ERP• Facilitated and resolved escalated student/parent issues involving student administrative departments to find workable solutions and improve procedures to streamline service• Worked with appropriate decision makers gathering information and specifications for analyzing and reporting on operations as we converted to a new school-wide ERP• Managed data clean-up and data migration for all current students from multiple student information systems to CampusVue

• Maintained academic and attendance records in accordance with regulatory requirements for 1200 students with supervisory responsibilities for a staff of 3+ people• Organized and coordinated class start (up to 8 per year), registration, and graduation activities• Responsible for the timeliness of information processing through effective system management, staff development, and interdepartmental communication

• Managed a staff of 4 to maintain registration, grade & graduation processing, local, state & federal reporting responsibility for a small liberal arts traditional 2 semester “ground” school starts in combination with a fast paced growing online career focused institution with 6 starts per year.• Established compliance with satisfactory academic progress policies, Dean’s list reporting, IPEDS and NSLDS reporting

• Maintained academic and attendance records in accordance with regulatory requirements for 3700+ students with supervisory responsibilities for a staff of 3+ people• Organized and coordinated class start (up to 8 per year), registration, and graduation activities• Responsible for the timeliness of information processing through effective system management, staff development, and interdepartmental communication

• Managed work flow and supervised research project staffing for $10MM annually in standard and custom research for various consumer package good companies.• Accountable for all phases of the market research process including research design, analysis, and report writing.• Evaluated and recommended advertising, marketing, and positioning strategies for Fortune 500 companies.

Annville, Pa

• Coordinator of Minority Recruitment; Doubled the number of enrolled minority students• Created and implemented a Multicultural Scholarship program that incorporated issues related to recruitment and retention of minority students

Ma, Social Relations

Bachelor Of Arts - Ba, Anthropology