• Scheduling all new air conditioning installations, servicing, warranties and repair work• Purchasing all air conditioning stock and ensuring delivery to site on installation date (LG, Daiken, Fujitsu, Panasonic, Bonaire and Advantage Air)• Coordinating contractors, refrigeration technicians, plumbers and electricians • Arranging special equipment when required for site (Crane Hire, Skips, etc) • Processing invoices and following up on outstanding payments • Managing the business in the absence of the directors

TOO is a specialist maintenance and property management family run organisation with more than 20 years general management and client relationship management experience, combined within the logistics and IT industry.Financial ManagementOperations and Project ManagementProperty Maintenance and ManagementInventory and Schedule of Condition Marketing ManagementHuman Resources Management Telecommunications and IT ManagementKey Achievements• Implemented an internal electronic system to streamline and manage job scheduling where engineers where able to interact with and access daily • Implemented a new telephone system to manage calls more effectively during office hours and all out of hour’s emergency support• The company grew from a turnover of £45 000 per annum to £500 000 per annum • TOO started off doing cleaning, elderly support and events management. After the first financial year, the organisations services where stripped back to provide comprehensive property maintenance where we had two of the biggest blue chip Estate Agents as our clients

• Liaise with counter parties from Europe to plan the release/delivery schedule • Arrange warehouse release, truck deliveries and good receipts within the warehouse and sea deliveries • Arrange delivery of non-ferrous metals by road transport around the UK to various clients • Understand legislation and regulation related to logistic activity especially within the EU and ensure full compliances with such laws and regulations • Build and develop strong business relationships with warehouse companies and providers, including verbally communicating on a daily basis in addition to email exchange for confirmation • Processing invoices up to £1 million a day• Processing purchase orders and collating creditors for the director Key Achievements • Understanding the London Metal Exchange (LME) to purchase non-ferrous a and scrap metals from Europe at the right time • Trusted to manage the purchasing and processing of non-ferrous metals from Europe in the absence of the directors to the value of £1 million.

• Managing and scheduling bookings for consultants and project managers globally• Exporting and importing Excel Spreadsheets – data manipulation for management reporting• Invoicing clients for IT usage and consultancy work carried out• Working alongside the Project Manager to ensure projects and timesheets were completed in a timely manner• Participating in weekly conference calls• Assisting the project manager with the migration of SPSS to IBM• Conducting statistical analysis

• Account Management – (Managing existing client base, i.e. Hyundai and Kia)• Debt collection• Producing quotations on a daily basis and negotiating prospect deals• Invoicing on completion of jobs• Scheduling of vehicles for fitment• Directly coaching, leading and managing five employees within the workshop, ensuring bodies were being built to ensure they were fitted on to the vehicles and delivered to the refrigeration manufacturers.• Quality control

Key Achievements • Managed +/- 40 accounts with values from R60K – R800K each, clients included and were not limited to Unitrans, Pat Hinde Toyota, Williams Hunt Delta, Isuzu Trucks etc. Turning over +/- R2.2 Million• Appointed as a Personal Assistant and had an opportunity to develop into the General Manager where I was responsible for managing, coaching and mentoring a team of 70 employees and managers• Implementation of new processes, systems and procedures to facilitate smooth running of organisation i.e. filing systems, account systems etc.

Key Achievements • Appointed as an operations controller and developed organically where I was promoted to Branch Manager and then Administration Manager• Implemented team building events and client networking functions to develop employee and client relationships