Dawn Parton Email & Phone Number

Franklin, Tennessee, United States

Nashville, Tennessee, United States

United States

United States

Nashville, Tennessee, United States

Franklin, Tennessee

Greater Nashville Area, Tn

East Greenville, Pennsylvania

Allentown, Pennsylvania Area

Consulting at Guardian Life Insurance

Blue Bell, Pa

Bethlehem, Pa

Bethlehem, Pa

Consultant to enterprise-class customers: AT&T, and Aetna HealthCare. Led major project engagements and collaborated with customers to identify scope improvement initiatives. Successfully led cross-functional teams to achieve 20+ Project launches, steering several projects into production roll out. Budgets ranged from $100K to $18M. Guided client teams of 20+ from various departments and worked cohesively to address risks and issues, as well as changes.Project managed onshore/offshore resources consisting of analysts, developers, and system testers across multiple accounts. Presented weekly Dashboard reports showing detailed summaries and solutions to Senior Management on current projects, financials, future opportunities, and client issues.Executed and maintained program management processes and disciplines in the areas of: schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management. Mentored staff in Project lifecycle methodology and consulting excellence also encouraged best practices in project management and project planning. Managed budget and did forecasting for the organization to influence organization's financial profitability. Directed projects and deliverables towards strategic business and other organizational objectives.Developed project plans and assumed responsibility for managing to budget. Worked with clients to assist in moving their organization from Software Engineering Institute Capability Maturity Model (SEI CMM) level 2 to level 3Met with customers to determine their needs, gather and document requirements: communicated with customers throughout project development to manage customer expectations, resolve issues, and provide project status. Coordinated with other internal departments including Quality Assurance, Product Operations, and Production Support.

Consultant to enterprise-class customer: Lucent Technologies World Headquarters. Led a team of 12 desk top technicians for all hardware and software activities at 3 Lucent sites.Advised the site Service Delivery Manager of all business activities, including escalations, new processes that had been implemented, and reported on the progress of the team.Assisted in the transition of the local helpdesk; Supervised the SMS Remote Control project for all Centralized New Jersey, as well as Basking Ridge.Managed Y2K technical team, responsible for performing manual upgrades and patches to systems that could not be remedied using SMS tools.Responsible for handling all escalations and making sure solutions were prompt and appropriate and if need be redefining applicable Process.Improved relationships with the Union Hardware Technicians, and supervised the out sourced hardware repair.Created and documented site specific work procedures for 17 new Processes implemented by the project office.Trained my Team along with other sites in the region on the above mentioned processes.Promoted from Site focal to Hardware/Software team lead in 1 year.

Consultant to enterprise-class customers: Lucent Technologies-World Headquarters. Coordinated the arrival and installation of all new computer equipment and printers for 3 Lucent Sites. Developed Procurement Processes used by IBM to get the equipment from purchasing through installation.Responsible for all the computer equipment needs for the 3 Lucent sites including managing, purchasing, controlling inventory, and overseeing the operation of the installations. Managed a staff of 10 technicians consisting of out sourced staff and full time employees.Provided assistance to project staff at Lucent's other locations in the areas of technical support and vendor relations.Provided hardware & software installations, trouble-shooting & break-fix for IBM & Compaq laptops & desktops.Installed local & network printers, routers, video projectors, scanners.