Nikaury Bruno Email & Phone Number

United States

• Collaborate with customers and recommend appropriate UC solutions to enhance communication and collaboration across the organization
• Collaborate closely with sales and cross functional teams to clarify specifications, and validate order details
• Leverage Salesforce to enter, track, and manage orders to maintain comprehensive up-to-date records
• Maximize projects by assisting in the integration of communication architectures, topologies, hardware
• Document and maintain… Show more
• Document and maintain detailed records of call flow configurations, changes, and troubleshooting steps forfuture reference and knowledge sharing Show less

- Source, screen and hire virtual assistants- Set and hit daily, weekly and monthly KPIs- Train and Manage Virtual Assistants to reach weekly and monthly goals

Bronx, New York, United States

Acquisition Specialist, Project and Marketing Management, VOIP Tech Lead- Make 420+ daily Outbound Calls - Make 30+ daily contacts (connect and talk with home owner)- Source and qualify motivated home owners- Create offline and online Marketing Content - Create and manage social media content and social media pages ( FaceBook and Instagram)- Implement.

Chappaqua, New York, United States

- Listing Agent

Ann Arbor, Michigan

Corporate Operations Engineer with ITR (Information Technology Residency)- Provide remote support for Windows, OS X, Chrome OS, IOS and Android platforms in addition to network based applications- Provide remote support for Google Meet (video conferencing)- Resolved support engagements via phone calls, emails, ticketing and chat

Greater New York City Area

• Lead support engineer for the day to day operation of voice and video services
• Configure and troubleshoot Cisco Telepresence devices
• Maintain & support all PSTN, SIP & Voice Over IP services ensuring high levels of availability and customer service
• Provide off hours support as requiredExperience with:Call ManagerUnity ConnectionVCS / Expressway / MCU /TMSVoice GatewayPresence / Jabber WebexRightFax

Greater New York City Area

• Handle 2nd - 3rd level support tickets via phone calls, email, web, and walk-up requests
• Manage the centralized account administration for network accounts, security groups, and application accounts
• Deliver advanced support on a 24x7on-call rotation and manage escalations for supported applications
• Cisco Unified IP Phone Configuration- Bulk Administration Tool for IP Phones
• Troubleshoot IP Telephony/Video Conferencing issues
• Train newly hire… Show more

• Provide technical and application support for 2000+ onsite and remote users via telephone, email and in person to minimize downtime
• Troubleshoot/install local and network Printers
• Build and support Printer Servers for Institute
• Install/troubleshoot PaperCut and ResourceMate for Institute
• Troubleshoot blackberry phones, air cards, MIFI’s and iPhone issues
• Update BB/AC inventory lists

Greater New York City Area

- Recorded and tracked incidents within the MORCOM Trading application suite- Designed 30+ test cases for functional, integration system, and user acceptance testing in HP Enterprise Quality Center. - Performed functional and regression testing for OCCD-JPMS and Morcom trading platforms.- Analyzed procedures and reach out to application owners to clear out.

Brooklyn, Metrotech

- Answered 200+ incoming calls: compiled/analyzed issues & provided resolutions- Made 80+ outbound calls to financial advisor and call center representatives to resolve user issues with account transfers- Tracked Incoming FedEx/UPS account form received/approvals- Created detailed summary views of each days progress for senior management

- Promoted and maximized the sales of merchandise- Changed displays depending on the season or specified events (holidays, cosmetic/fragrance launching)- Rescaled wall fixtures (wall design, price tags, backdrops, fixtures)- Implemented original ideas for displays- Received outstanding feedback on customer service provided

Bachelor'S Degree, Network & Communication Management

Activities and Societies: Magna Cum Laude

It; Quality Assurance

Activities and Societies: Top Academic performance in Technology Information Technology; Business Communications, Professional Skills, and.

Liberal Arts

43 credits earned

Recipent Of Advanced Regents High School Diploma

College Now (received 23 college credits throughout the 11th and 12th grade)