Nikaury Bruno Email & Phone Number

United States

• Collaborate with customers and recommend appropriate UC solutions to enhance communication and collaboration across the organization• Collaborate closely with sales and cross functional teams to clarify specifications, and validate order details• Leverage Salesforce to enter, track, and manage orders to maintain comprehensive up-to-date records• Maximize projects by assisting in the integration of communication architectures, topologies, hardware• Document and maintain… Show more • Collaborate with customers and recommend appropriate UC solutions to enhance communication and collaboration across the organization• Collaborate closely with sales and cross functional teams to clarify specifications, and validate order details• Leverage Salesforce to enter, track, and manage orders to maintain comprehensive up-to-date records• Maximize projects by assisting in the integration of communication architectures, topologies, hardware• Document and maintain detailed records of call flow configurations, changes, and troubleshooting steps forfuture reference and knowledge sharing Show less

- Source, screen and hire virtual assistants- Set and hit daily, weekly and monthly KPIs- Train and Manage Virtual Assistants to reach weekly and monthly goals

Bronx, New York, United States

Acquisition Specialist, Project and Marketing Management, VOIP Tech Lead- Make 420+ daily Outbound Calls - Make 30+ daily contacts (connect and talk with home owner)- Source and qualify motivated home owners- Create offline and online Marketing Content - Create and manage social media content and social media pages ( FaceBook and Instagram)- Implement strategic marketing campaigns- Asses local and national landscape for potential real estate acquisitions-… Show more Acquisition Specialist, Project and Marketing Management, VOIP Tech Lead- Make 420+ daily Outbound Calls - Make 30+ daily contacts (connect and talk with home owner)- Source and qualify motivated home owners- Create offline and online Marketing Content - Create and manage social media content and social media pages ( FaceBook and Instagram)- Implement strategic marketing campaigns- Asses local and national landscape for potential real estate acquisitions- Gather and evaluate market data- Evaluate and analyze potential real estate leads- Actively network with home owners, agents, community business owners and investors- Create company auto attendant- Manage company voicemail Show less

Chappaqua, New York, United States

- Listing Agent

Ann Arbor, Michigan

Corporate Operations Engineer with ITR (Information Technology Residency)- Provide remote support for Windows, OS X, Chrome OS, IOS and Android platforms in addition to network based applications- Provide remote support for Google Meet (video conferencing)- Resolved support engagements via phone calls, emails, ticketing and chat

Greater New York City Area

• Lead support engineer for the day to day operation of voice and video services• Configure and troubleshoot Cisco Telepresence devices• Maintain & support all PSTN, SIP & Voice Over IP services ensuring high levels of availability and customer service• Provide off hours support as requiredExperience with:Call ManagerUnity ConnectionVCS / Expressway / MCU /TMSVoice GatewayPresence / Jabber WebexRightFax

Greater New York City Area

• Handle 2nd - 3rd level support tickets via phone calls, email, web, and walk-up requests• Manage the centralized account administration for network accounts, security groups, and application accounts• Deliver advanced support on a 24x7on-call rotation and manage escalations for supported applications• Cisco Unified IP Phone Configuration- Bulk Administration Tool for IP Phones • Troubleshoot IP Telephony/Video Conferencing issues• Train newly hire… Show more • Handle 2nd - 3rd level support tickets via phone calls, email, web, and walk-up requests• Manage the centralized account administration for network accounts, security groups, and application accounts• Deliver advanced support on a 24x7on-call rotation and manage escalations for supported applications• Cisco Unified IP Phone Configuration- Bulk Administration Tool for IP Phones • Troubleshoot IP Telephony/Video Conferencing issues• Train newly hire associates• Manage and train a cohort of 7 associates for an interim of 20 weeks for Institute Show less

• Provide technical and application support for 2000+ onsite and remote users via telephone, email and in person to minimize downtime• Troubleshoot/install local and network Printers• Build and support Printer Servers for Institute • Install/troubleshoot PaperCut and ResourceMate for Institute • Troubleshoot blackberry phones, air cards, MIFI’s and iPhone issues• Update BB/AC inventory lists• Cisco phone setup for new hires/transfers • Troubleshoot Cisco video… Show more • Provide technical and application support for 2000+ onsite and remote users via telephone, email and in person to minimize downtime• Troubleshoot/install local and network Printers• Build and support Printer Servers for Institute • Install/troubleshoot PaperCut and ResourceMate for Institute • Troubleshoot blackberry phones, air cards, MIFI’s and iPhone issues• Update BB/AC inventory lists• Cisco phone setup for new hires/transfers • Troubleshoot Cisco video conference units/ Jabber software Show less

Greater New York City Area

- Recorded and tracked incidents within the MORCOM Trading application suite- Designed 30+ test cases for functional, integration system, and user acceptance testing in HP Enterprise Quality Center. - Performed functional and regression testing for OCCD-JPMS and Morcom trading platforms.- Analyzed procedures and reach out to application owners to clear out quality assurance audits.- Designed MS Power Point diagrams/presentation for senior management- Invoice management:… Show more - Recorded and tracked incidents within the MORCOM Trading application suite- Designed 30+ test cases for functional, integration system, and user acceptance testing in HP Enterprise Quality Center. - Performed functional and regression testing for OCCD-JPMS and Morcom trading platforms.- Analyzed procedures and reach out to application owners to clear out quality assurance audits.- Designed MS Power Point diagrams/presentation for senior management- Invoice management: Investigation of missed payments, consultant Account Payable system processing Show less

Brooklyn, Metrotech

- Answered 200+ incoming calls: compiled/analyzed issues & provided resolutions- Made 80+ outbound calls to financial advisor and call center representatives to resolve user issues with account transfers- Tracked Incoming FedEx/UPS account form received/approvals- Created detailed summary views of each days progress for senior management

- Promoted and maximized the sales of merchandise- Changed displays depending on the season or specified events (holidays, cosmetic/fragrance launching)- Rescaled wall fixtures (wall design, price tags, backdrops, fixtures)- Implemented original ideas for displays- Received outstanding feedback on customer service provided

Bachelor'S Degree, Network & Communication Management

Activities and Societies: Magna Cum Laude

It; Quality Assurance

Activities and Societies: Top Academic performance in Technology Information Technology; Business Communications, Professional Skills.

Liberal Arts

43 credits earned

Recipent Of Advanced Regents High School Diploma

College Now (received 23 college credits throughout the 11th and 12th grade)