Cecil Martin Email & Phone Number

Greater Atlanta Area

Contracted through Brooksource staffing agency to complete a full organization hardware refresh and operating system upgrade from Windows 7 to Windows 10.• Worked as part of a team to upgrade over 10,000 workstation PCs to Windows 10 in order to meet project deadlines• Collaborated with departments across the organization for specialty software installation and configuration to maintain maximum uptime for users• Created data backup and transfers for over 16,000 users• Provided tier 2 support for all hardware and software deployments related to the Windows 10 upgrade

Greater San Diego Area

Responsible for receiving Tier 1, 2, 3, and VIP incident tickets through HP Service Manager and helping resolve incidents over the phone and on site concerning the use of computer hardware and software, including printing, installation, electronic mail, and operating systems. Provided day-to-day technical support to employees and customers for network infrastructure and internal desktop systems software and hardware.

Greater San Diego Area

Training Manager responsible for preparing department level training schedules, calendars and briefings; ensures all training requirements and logistical support are highlighted and forecasted; prepares and executes the weekly company training meetings; provides executive leadership with the statistical data required to determine the unit's deployable readiness; maintains all unit level training records; responsible for the health, welfare and safety of up to 20 Marines and their families; accountable for over $4,000,000 worth of equipment.

Advised executive level management regarding the architecture, processes, and procedures of LAN/WAN environments on Cisco equipment in the support of up to 1200 users. Accountable for 25 employees and $10,000,000 worth of computers, servers, and networking equipment. Led teams in troubleshooting and configuration of network connectivity by collaborating across the organization with remote sites to ensure maximum uptime. Provided desktop support and effective customer service; improving positive client relations across various stakeholders.

Monroe, Georgia

Organized and monitored various seasonal recreation sports programs for over 1000 customers. Performed personnel administration functions (e.g. recruiting, counseling, training, supervising, evaluating, etc.) for the purpose of maintaining necessary volunteer staffing, enhancing productivity of volunteers, and ensuring necessary department/program outcomes were achieved. Responded to issues involving volunteer staff, conflicts in policies and regulations, community concerns, and parental requests that may result in some negative impact and/or liability if not appropriately addressed. Identified the relevant issues and recommended or implemented a plan of action to efficiently resolve the issue.