Cecil Martin Email & Phone Number

Greater Atlanta Area

• Contracted through Brooksource staffing agency to complete a full organization hardware refresh and operating system upgrade from Windows 7 to Windows 10.
• Worked as part of a team to upgrade over 10,000 workstation PCs to Windows 10 in order to meet project deadlines
• Collaborated with departments across the organization for specialty software installation and configuration to maintain maximum uptime for users
• Created data backup and transfers for over 16,000 users
• Provided tier 2 support for all hardware and software deployments related to the Windows 10 upgrade

Greater San Diego Area

Responsible for receiving Tier 1, 2, 3, and VIP incident tickets through HP Service Manager and helping resolve incidents over the phone and on site concerning the use of computer hardware and software, including printing, installation, electronic mail, and operating systems. Provided day-to-day technical support to employees and customers for network.

Greater San Diego Area

Training Manager responsible for preparing department level training schedules, calendars and briefings; ensures all training requirements and logistical support are highlighted and forecasted; prepares and executes the weekly company training meetings; provides executive leadership with the statistical data required to determine the unit's deployable.

Advised executive level management regarding the architecture, processes, and procedures of LAN/WAN environments on Cisco equipment in the support of up to 1200 users. Accountable for 25 employees and $10,000,000 worth of computers, servers, and networking equipment. Led teams in troubleshooting and configuration of network connectivity by collaborating.

Monroe, Georgia

Organized and monitored various seasonal recreation sports programs for over 1000 customers. Performed personnel administration functions (e.g. recruiting, counseling, training, supervising, evaluating, etc.) for the purpose of maintaining necessary volunteer staffing, enhancing productivity of volunteers, and ensuring necessary department/program outcomes.