Dawn Proctor Email & Phone Number

Edinburgh, Scotland, United Kingdom

Key member of the Dayshape product team who has been instrumental in growing and developing the team from 6 to 12 people within a year. Main responsibilities include:- Driving the product roadmap process by aligning feature development with business strategy, translating it into actionable plans, and utilising customer insights to drive focus and priorities.- Design and facilitation of the Dayshape customer discovery programme, ensuring the voice of the customer is represented in product discussions. - Key product point of contact for other Dayshape teams include sales, support and customer success. - Product manager for the delivery of specific features as and when required.- Managing the product technology stack including introducing new tools, processes and procedures to both the product team and the wider organisation. - People management responsibilities including line management and development of product owners, technical authors, product data analysts and designers.

Edinburgh, Scotland, United Kingdom

Independent contractor engaged as a Deloitte Associate.During my time as a Deloitte Associate I have been engaged on two long term client roles.June 2020 - Nov 2021National Records of Scotland Census 2022 ProgrammeIntegration Services Product OwnerResponsibilities included:* Creating and managing the Integration Services backlog in Jira.* Working across the breadth of the programme, managing multiple business stakeholders and suppliers, to ensure that the Census solution developed is fully integrated and that information can flow successfully from end to end.November 2018 - March 2020NHS Education for ScotlandNational eRostering Programme Lead* Managed the delivery of the programme on a day to day basis, reporting against plan, and managing risks, issues, assumptions and dependencies. * Liaised with stakeholders and subject matter experts across NHS Scotland, to specify, select and develop a plan to implement a 'Once for Scotland's eRostering solution for over 140,000 employees. * Coordinated the evaluation of the OJEU tender responses, working with the procurement department to select a preferred supplier.

Edinburgh, City Of Edinburgh, United Kingdom

Limited company director.

Edinburgh, United Kingdom

Managed and delivered a diverse range of waterfall and agile projects from initiation through to delivery, delivering high quality output within agreed timescales and budget.Broad experience across multiple industries including financial services and public sector.Extensive stakeholder management experience up to board level.Managed project budgets up to £3m.Managed co-located and virtual project teams and coached individuals, helping them to meet their potential.Experienced graduate and experienced hire recruiter and interviewer

Provided high quality technical and functional support, liaising with global stakeholders at all stages of the implementation life cycle for a global HR application suite.Redesigned business processes to increase user friendliness and efficiency

Managed the support of the HR application suite for a UK retailer, meeting and exceeding client service levels.Built and managed a high quality team of 6 business support analysts including recruitment, training, and performance management activities.Provided problem, incident, service level and change management to meet the clients’ requirements.Identified and led the implementation of process improvements, configuration and customisations to the vanilla ERP product.

Technical developer customising and configuring the PeopleSoft ERP package for a number of clients across financial services and retail industries.