• Maintain, report and communicate resource role and group set up in Oracle database for 2500 sales makers• Analyze data and validate alignments on a daily basis to identify changes and ensure accuracy• Communicate with HR, sales, finance and compensation analyst regarding any updates or changes in the organization• Audit sales compensation metrics and request creation of roles• Evaluate and resolve compensation role and plan issues that arise• Created resource analyst process documentation • Prepared EOH 1H/Q2 and EOQ Q3 FY15 SPC Analysis for US performance review and updated presentation deck with complied data • Work as liaison between core team, sales comp and global partners for resource related projects and questions• Set up, manage and lead resource analyst monthly meeting to share and collaborate on best practices

• Compensation analyst for Large Corporate Segment for up to 900 sales reps on 4500 accounts• Performed month-end analysis on commission payouts to ensure accuracy and drive credibility in the commission and processes • Developed detailed spreadsheets to track and manage quotas, manual adjustments, SPIFs/Contests and ADHOC reporting• Prepared, drove and provided analysis for exceptions review • Utilized research and analytical skills to evaluate and resolve issues • Demonstrated strong customer service skills by open and proactive communication with HR, compensation analysts, affinity, sales management and sales makers

• Maintained organizational and commission reporting including collecting, validating data and making updates for 750 LE sales makers • Analyzed and monitored sales compensation reports and metrics to ensure sales incentives accuracy• Prepared data and drive pay review meetings on a monthly basis• Provided guidance for next steps and best practices where necessary based on thorough understanding of compensation policies.• Trained new compensation analysts and assisted in ramping analyst to new role• Calculated quotas and processed manual adjustments for up to 1200 sales representatives, sales managers and regional sales mangers in transactional sales division• Collected, prepared and presented compensation metrics review for finance, sales directors and compensation analysts on a monthly basis

● Responsible for day-to-day operations of credit portfolio, domestic and international, for a 3 billion annual sales business division, which required a strong understanding of financial analysis, services and customer support ● Analyzed financial statements, utilized Dun & Bradstreet profiles and performed credit investigations to establish appropriate credit facilities● Maintained a positive interface with sales and other internal departments to facilitate effective credit strategies for long-term business growth and a positive customer experience● Participated in multiple cross-functional teams assigned to improve and redesign service process operations with the Federal business segments● Prepared periodic reports for management on the status of credit portfolio activity to ensure achievement of management objectives● Assisted manager, as back up, in daily operations● Trained new analysts and handled any credit and collection issues that arose

(November 1995 – April 22, 1996 as a contractor) • Contacted customers regarding delinquent accounts and initiated appropriate collection action required• Performed complete and systematic set of transactions to maintain account integrity on over 450 accounts/17 million dollar portfolio• Identified discrepancies and processed the required adjustments

• Maintained positive public relations, while working accounts for collection• Performed audits, processed adjustments, set up payment arrangements and monitored accounts• Created accounts receivable manual and trained new employees

• Responsible for creating and developing projection, effective rate and accounts receivable reports• Preformed data research and analysis for reports, presenting them to the CEO on a monthly basis• Contacted business clients for billing arrangements, accounts receivable issues and Attorney/Client relationship management• Created, documented & maintained client information database

• Assisted attorneys in legal collection of accounts in form of filing suits, garnishments, setting payment arrangements and processing bankruptcy petitions for bank, retail and finance accounts• Skilled in skip tracing, investigation, research and analysis• Monitored, documented & maintained all data obtained