Dawn R Email & Phone Number

Leading a dedicated team of 69 staff across 10 locations, I oversee the registration of over 44,000 patients monthly, ensuring a 98% accuracy rate and compassionate service. My role involves direct supervision of six managers, strategic planning for our new 26-story inpatient tower, and comprehensive human resource management. I serve as the primary contact for medical system leadership regarding registration inquiries.Key Responsibilities:Supervise six managers and staff across 10 locations.Plan department spaces, operations, FTEs, and resources for the new inpatient tower.Manage all aspects of human resources, including hiring, coaching, and documentation.Act as the point of contact for registration-related questions from medical system leadership.

I managed daily operations of registration sites on and off-campus, including 24/7 operations in the Emergency Department, Labor & Delivery, and Admitting. I ensured high standards for registration quality, cash collection, and patient satisfaction, achieving over 98% accuracy and leading improvements in registration processes.Key Achievements:Improved registration accuracy by 2%.Ensured compliance with insurance coding requirements.Planned department operations for the new inpatient tower.Reduced left without being seen patients by 8% through process changes in collaboration with the clinical team.Established COVID call center and vaccination clinics, training staff to handle up to 4,000 patients/day.Supervised six managers and 55 employees across ten registration areas.Led mass casualty response planning and training.Met annual department budget consistently.Developed staff coaching materials and supported career growth.Launched financial screening process for patient transfers to OSUWMC

I was responsible for the daily operations of registration sites, including second and third shift operations in the Emergency Department, Labor & Delivery, and Admitting areas. I led the training for the expansion of our Emergency Department from 50 to 105 treatment spaces in 2015.Key Responsibilities:Supervised 10-15 registrars.Trained and motivated staff to improve registration accuracy and patient experience.Managed performance reviews and corrective actions.Led staff training for registration in the Emergency Department expansion.Supervised eight sites during my shift, primarily the Emergency Department with 73,000 visits annually.Authored tip sheets and provided education for new procedures.Managed overnight check-ins for transplant arrivals.Ensured accurate payroll processing.

Education record

Education record