Dawn R Email & Phone Number

United States

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.• Managed social media accounts to respond quickly to online inquiries from customers.• Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.• Assisted customers in navigating through various web pages on the company's website during their purchase process.• Navigated multiple computer systems and applications and utilized search tools to find information.

United States

• Answered phone calls, emails and responded promptly to inquiries from customers and vendors.• Prioritized tasks, keeping diligent track of project timelines and deadlines.• Demonstrated composure and flexibility in stressful situations and regardless of competing priorities.• Possessed calm, professional and courteous attitude towards customers and colleagues.• Assisted with research projects and data analysis tasks utilizing Excel spreadsheets and other software tools.• Built rapport with teammates, customers, management and vendors.

United States

• Collaborated with co-workers on special projects related to office operations and procedures.• Organized documents and files according to established protocols, allowing easy retrieval when needed.• Maintained accurate records of meetings, including taking detailed minutes and transcribing them for distribution.• Developed efficient filing systems that allowed quick access to important documents.• Prepared ordinances, resolutions and proclamations for execution, recording, archival, and distribution.• Participated in administration of municipal elections, such as preparation and distribution of ballots, appointment and training of election officers and tabulation and certification of results.