Dawn Schuster, Ma Email & Phone Number

Union City, Tn, Us

United States

In my current role, I provide superior domestic surface transportation services to over 150 branches and drivers, with an emphasis on service excellence and delivery, client relationship building, and cost management, for a supplier of custom delivery solutions. • Enforce carrier network partner adherence to internal standards.• Seek key decision-makers and tailor solutions to address business challenges. • Gather information from customers to analyze, interpret, and address needs. • Define client business requirements to meet and exceed expectations.• Perform daily ‘check ins’ on loads in transit and handle customer-related issues and inquiries.• Manage urgent situations i.e. traffic and weather conditions, truck, freight, or driver recovery, and other unforeseen circumstances that may inhibit on-time delivery.• Address escalated customer issues and leverage resources to implement actionable solutions. • Resolve vendor settlement issues and oversee damage and loss claim administration.• Communicate with clients to build strong connections and improve account strategy. • Leverage various software/tools to document account changes and customer data. • Provide oversight for account-related documentation and regulatory compliance including invoicing and accounts payable and receivable administration. Selected Accomplishments:• Generated new business at 5 new branches (valued at $105k+/-) within the first 6 months of employment.

Greater St. Louis Area

Younique Business owner..I help Empower, Uplift and Validate other women to find their inner Confidence.

United States

In this role, I overseen the strategic and operational requirements for B2B distributors of MRO supplies and associated products within the district. I take pride in ensuring ongoing communication with accounts and customers, diligently documenting follow-up specifics within Grainger's CRM system. My notable contributions so far include:• Developed and presented the "Grainger Value Proposition" to each account, ensuring alignment with their purchasing requirements.• Created and executed a territory plan, optimizing call routes and achieving sales performance targets.• Proactively drove sales with each account, utilizing various communication channels to maximize purchasing through all sales/service channels.• Fostered and extended productive and mutually beneficial relationships with customers.• Demonstrated timely and responsive support for customers' real-time needs.

United States

United States

As the Project Manager, I took on a central role in overseeing all projects and played a crucial part in the Change Management processes. My focus was on addressing HRIS/Payroll requirements for Local Government Municipalities across the nation. I also conducted in-depth comparisons of Payroll/HR Analyses to ensure smooth data conversion, thorough implementation documentation, and accurate reporting functionalities. My notable accomplishments included:• Conducted Business Process Reviews with customers, gathering design specifications for implementation services across multiple municipalities.• Facilitated Implementation and training of a comprehensive HRIS/Payroll Innoprise System with an Employee Self Service Portal and Applicant Tracking.• Served as a Knowledge Expert during development calls for new functionality, testing, enhancements, and bug fixes.

St. Louis, Missouri Area

I had the privilege of offering both strategic and operational guidance in the realm of Human Resources to a diverse array of corporate clients. This esteemed list includes ASCENSION Health, Myrtle Hilliard Davis Comprehensive Health Centers, IBM, Wells Fargo Advisors, and Summit Distributing. My role encompassed steering HR and Payroll functions for both union and non-union workforces. This spanned a spectrum of responsibilities, ranging from recruitment and employee surveys to deduction remittances, FSA administration, compliance, payroll processing, and the formulation of internal policies. A selection of my accomplishments included:• Achieved significant improvements in hiring and talent development, reducing attrition rates.• Exceeded daily minimum conversions by 60% and completed high-profile client account information conversions ahead of schedule with 100% accuracy.• Established HR as a Strategic Business Partner by aligning with corporate goals and strengthening stakeholder partnerships.• Successfully rebuilt and transformed the Human Resources Department for clients, aligning with business objectives.• Ensured seamless data transfer into new systems during acquisitions.• Implemented extensive onboarding protocols, updated employee handbooks, and revised job descriptions.• Streamlined payroll reporting with new time and attendance programs as a Subject Matter Expert for FMLA policies.

United States

I led the charge in developing and implementing an HR and Employment services program for a prominent Global Manufacturing Organization. In this capacity, I took the reins of responsibilities such as Associate Relations, Communications, Training, EEO/AA, Safety, Health, Security, Reward Programs, and Recruiting. An integral aspect of my role involved conducting a thorough audit of our HR Policies & Procedures to ensure strict adherence to prevailing laws and regulations.• Led end-to-end recruiting activities, from job posting to onboarding, streamlining talent acquisition processes and policies in compliance with EEO laws.• Defined a business case for the acquisition and implementation of a new HRIS, researching impact on payroll, accounting, and training departments. Presented cost savings analysis with ROI to C-Suite for final approval.• Redesigned job descriptions, pay policies, salary ranges, merit guidelines, and bonus structures across the organization to align with hiring procedures, establishing infrastructure and best practices.• Developed effective processes for sourcing, qualifying, and tracking candidates, conducting initial screenings, and assisting in Performance Based Interviews and Wilson's Learning Assessments.• Formulated entirely new Employee Handbook, providing crucial information for new hires.

Greater St. Louis Area

I had the privilege of providing extensive support in HR, Finance, Benefits, HRIS, and Training to a diverse group of over 100 clients. In this journey, I was deemed the go-to HR and Finance consultant for 15 valued customers. Additionally, I led a team of 12 talented individuals with expertise spanning various disciplines. I orchestrated compensation reviews and conducted employee satisfaction surveys, thoughtfully presenting emerging trends to our management team. My notable contributions included:• Independently managed and processed payrolls, generating monthly revenue of $50k.• Pioneered rebuild of positive partnerships by exemplifying professional customer service actions and follow-through, retaining numerous clients and winning the STAR Award for consistently outstanding customer service.• Selected as a presenter at "Insights, " a Ceridian learning conference aimed at educating existing customers on Ceridian products and attracting prospective clients.• Enhanced customer communication and satisfaction procedures - which was ultimately adopted company-wide, augmenting client relations and overall satisfaction.

Ma, Legal Studies

International Legal Courses, Leiden, The Netherlands, 2005

Ba, Social Sciences

Activities and Societies: Psi Chi National Honor Society in Psychology, Graduated Cum Laude with Departmental Honors International.

Aa, Social Sciences

Activities and Societies: Phi Theta Kappa International Honor Society Psi Beta