Frank Doss Email & Phone Number

United States

Responsible for executing contracts, customer pricing modeling, KPIs, insurance policies and regulatory compliance.

United States

Assist account managers with info needed to effectively bid on and implement new service opportunities and or otherwise secure new business.Customer Interface:Establish and maintain strong working relationships with customer contacts

St. Louis, Missouri

Provide leadership to outbase facilities, new customer implementation, price analysis & modeling, warehouse management, transportation managment, cross dock management.

Valencia, California

Build relationship and negotiate rates with agents throughout the United States. Transportation Security Coordinator. Implementation of TMS. Worked with developer to improve TMS. AP and AR. New business implementation.

Contract negotiations with transportation service providers. Performance measurement of service providers. New customer implementation. Operations analysis. Cost Management.

Provided leadership to a team that performed price modeling, account analysis, cost analysis, operational analysis, forecasting, customer analysis. Team also worked very closely with legal counsel and CFO to provide statistical data and analysis that was used for external and internal financial reporting. Assisted executive team; analyzing data for possible acquisitions and divestiture strategies.

United States

Provided leadership to a team of regional ground operations managers who were responsible for a nationwide ground courier network. Operations included 42 satellite station managers, 578 drivers, 258 company vehicles, and several hundred contractors. Managed a $26MM budget. Transitioned employee courier network to a variable cost network. Managed call center operations, dispatch and ground operations. Directed a team of 30 that dispatched and monitored pickup and delivery of more than… Show more Provided leadership to a team of regional ground operations managers who were responsible for a nationwide ground courier network. Operations included 42 satellite station managers, 578 drivers, 258 company vehicles, and several hundred contractors. Managed a $26MM budget. Transitioned employee courier network to a variable cost network. Managed call center operations, dispatch and ground operations. Directed a team of 30 that dispatched and monitored pickup and delivery of more than 17,000 shipments per day. Show less

United States

Provided support and assistance to Director, Ground Operations. Responsibilities included fleet management, managing key performance metrics, root cause analysis, following up with stations and vendors regarding service issues.

United States

Traveled nationwide. Performed field audits and recommended improvements to station managers. Developed and implemented methods to improve safety, customer service and staff productivity. Smith System Driver Instructor. Developed hand-held scanner user manual and implemented roll-out.

Saint Louis, Missouri

Responsible for recruiting employees and contractors. Responsible for ensuring that all employees and contractors followed airport safety procedures. Responsible for scheduling and overall service performance of employees and contractors. Managed a $300K budget. Also received SAWRS (Supplementary Aviation Weather Reporting Station) certificate. SAWRS certificate permitted me to set up a weather reporting station to provide weather reports allowing aircraft to land and depart in IFR weather… Show more Responsible for recruiting employees and contractors. Responsible for ensuring that all employees and contractors followed airport safety procedures. Responsible for scheduling and overall service performance of employees and contractors. Managed a $300K budget. Also received SAWRS (Supplementary Aviation Weather Reporting Station) certificate. SAWRS certificate permitted me to set up a weather reporting station to provide weather reports allowing aircraft to land and depart in IFR weather conditions when tower was closed. Show less

Advanced Management Program

Completed the Advance Management Program (AMP). AMP comprised of a year long class that included executives from Fortune 100 companies..

Business

Business Administration coursework.