Dawn Sharp Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tn

A liaison for a hospital corporation. Reports given weekly, monthly and for individuals regarding transports of patients from the hospital via aircraft. As a Transport Call Center Manager I was in charge of reports, scheduling,• Accomplishes patient transportation human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Achieves patient transportation operational objectives by contributing patient transportation information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; implementing change.• Transports patients via request accessing the closest, fastest aircraft for a contracted hospital system.• Collaborates with Vice President of Business Development regarding patient transports bi-monthly.• Serves customers by surveying needs and requests; auditing and improving service.• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.• Provides information by collecting, analyzing, and summarizing data and trends.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.Skills/Qualifications: Supervision, Safety Management, Customer Focus, Tracking Expenses, Management Proficiency, Planning, People Skills.

Greater Nashville Area, Tn

Positions held: Reservation Agent, International Tour Desk (DFW)Representative, Baggage Service Rep., Ticket Agent, Gate Agent, (SAN) Gate Agent, Operations Agent (IAD), Lead Agent and Gate Agent (BNA) (MEM).

Responsibilities included planning and coordinating activity between System Operation Control and aircraft maintenance department to ensure on-time departures out of hub environment. Reviewed and analyzed information based on flight departure time, weather, and equipment availability to provide safe and efficient operation for airline passengers. Provided guidance to staff members while setting reasonable deadlines for timely completion of tasks. Troubleshooting of passenger and employee issues. Prepared and maintained required departmental reports for upper management. Very proficient in the use of SABRE and gate manager computer systems.

Same as above.

Responsibilities included coordination of overall operation within assigned functional area such as ticketing, gate operations or baggage service. Conducted agent evaluations and associated activities, as well as administered local training programs. Also responsible for scheduling and manpower utilization.

Served as primary contact for customer relations, including ticket issuance and/or refunds, fare quotes, reservations, flight information, troubleshooting, gate arrival/departure and baggage claim activities.

Combined responsibilities for international reservations and domestic tour packages. International reservation duties included tariff determinations, and information on international travel such as documentation, vaccine requirements, special taxes, etc. Handled all Flyaway vacation packages, including airline, hotel, and automobile accommodations.

Provided general airline ticket sales for individuals and travel agents.