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Dawn Shield Email & Phone Number

Customer Service Assistant at Tesco
Location: Withernsea, England, United Kingdom 4 work roles 3 schools
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Role
Customer Service Assistant at Tesco
Location
Withernsea, England, United Kingdom

Who is Dawn Shield? Overview

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Dawn Shield is listed as Customer Service Assistant at Tesco based in Withernsea, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Dawn Shield.

Dawn Shield previously worked as Customer Service Assistant at Tesco and Team Leader at Northfield. Dawn Shield holds Business/Commerce, General, Pitmans from John Henry Pitman Secretarial College.

Profile bio

About Dawn Shield

15+ years substantial experience in providing high-level administrative and client support within fast paced environments. Throughout my career, I have developed and directed cross-functional teams and achieved out of box results:• I utilise my exceptional capabilities in managing documents, planning/booking appointments, scheduling meetings, and delivering reports, to optimise administrative work flow.• I have been widely acknowledged for taking care of customers’ needs by providing professional, helpful, high quality service. • I adept at spearheading projects from inception to completion within budgetary constraints.• I have capability to prioritise and conclude heavy workloads by leveraging exceptional time management skills. • I have demonstrated the ability to thrive under challenging environments aimed at achieving key business objectives, whilst ensuring a positive culture team-wide.• Employers recognise me for my success in operations management, diary and database administration, event governance, training and development, and client satisfaction and retention. • Besides that, I am an elite communicator with an ability to establish trusting relations with consumers and advertising agency.Proficient in MS Word, Excel, PowerPoint, Microsoft Project 2000, Access, Lotus Notes (E-Mail/Scheduler), Microsoft Outlook, Agresso, Acrobat Reader V5.1, CAD, Evolution InSight, and Ethel (Time Recording System)

4 roles

Dawn Shield work experience

A career timeline built from the work history available for this profile.

Customer Service Assistant

Withernsea, England, United Kingdom

In this role, I identified customer needs and addressed concerns, building rapport with clients and ensuring excellent service. One of my key responsibilities is to coordinate all day-to-day activities, including greeting visiting customers, handling cash, reconciling variances, and monitoring Service tills. Alongside that, I ensured stock levels remained high, rotating, facing and capping to fulfil daily requirements.key accomplishment associated with this job role include:• Received 100% customer satisfaction feedback for delivering outstanding support.

Nov 2020 - Jan 2021

Team Leader

Northfield

Withernsea, England, United Kingdom

During my tenure, I performed a variety of tasks, including controlling service billing, updating 'Daily Specials Board', developing staff rota system, managing booking system, and setting up restaurant for service. One of my key roles was to provide and supply all materials to fulfil inquiries in a timely and efficient manner. Besides that, I interacted with customers to provide answers/information for questions. I received and addressed customer complaints in a professional manner. Furthermore, I maintained hygienic environment by adhering company's health/safety procedures within the restaurant.A small section of my achievements is stated as follows:• Added £5k revenue by managing weddings comprising 200+ guests.• Generated £6,250.00 revenue by organising AGM in East Yorkshire area with international arrivals 250 guests with a serviced 4 course meal.• Elevated £80 revenues from scratch through successful desserts upselling.

Mar 2018 - Oct 2020

Pa To Md And Company Directors

Aunt Bessies Ltd

Kingston Upon Hull, England, United Kingdom

I delivered effective personal support to executives, including managing diary, making travel arrangements, answering phone calls, and performing gatekeeping activities. I successfully planned and ensured successful execution of all events. I built and maintained strong communication with customers via email to meet their requirements. One of my key roles was to arrange quarterly Directors Meeting with major clients. Prepare and proofing documents while ensuring accuracy of information. I coordinated with PR agency and attended both radio and television interviews with relevant Directors. Besides that, I coordinated with PR agency celebrity guest chefs and press for new product launches and various charity organisations. Additionally I monitored all Directors mobile devises ensuring cost efficiency.Some of my contribution to the organisation includes:• Oversaw event collaterals, delivered invitation letters for 200 (shareholders, clients, suppliers, managers), and sourced and provided guest accommodation, entrance tickets, transportation through effective management of yearly company event at Beverley races.• Created proofed and distributed internal monthly newsletter ‘Hot From The Oven’ across 3 sites (500 copies ordered)

Jun 2008 - Dec 2010

Project Coordinator

Kingston Upon Hull, England, United Kingdom

Being a key member of the organisation, I prepared project summaries for senior management and external stakeholders. Using my industry-related expertise, I reduced non-compliances and ambiguities by defining project scope and requirements. Along with that, I prepared weekly Time Recording reports for all Consultants, Trainers and Project Managers. I monitored and recorded all Technical Vet Forms (Tech Vet). Monitored and recorded all Agreement to Purchase Forms (ATP’s). I established strong relations with suppliers, internal stakeholders, and clients as well as provided cover to the project manager for unhindered operations. I reviewed project progress against key performance indicators to identify gaps and develop corrective strategies. I notified Accounts on a daily basis when completed orders can be invoiced along with any expenses. I collated all Trainers documentation for the client training. Furthermore, I assisted the Sales Team whenever necessary coordinating client’s expectations along with orders.

Jan 2006 - Jun 2008
3 education records

Dawn Shield education

Business/Commerce, General, Pitmans

John Henry Pitman Secretarial College

Typewriting Stage II, III /Audio Typewriting Stage I, II / Word Processing Stage I English for Stage I, II / Office Practice Stage I, II

Business

Preston College

ECDL

Gcse

Withernsea High School

English, English Literature, Geography, History, Typewriting, Commerce, Maths. RSA Typewriting Stage 1

FAQ

Frequently asked questions about Dawn Shield

Quick answers generated from the profile data available on this page.

What is Dawn Shield's role at their current company?

Dawn Shield is listed as Customer Service Assistant at Tesco.

Where is Dawn Shield based?

Dawn Shield is based in Withernsea, England, United Kingdom.

What companies has Dawn Shield worked for?

Dawn Shield has worked for Tesco, Northfield, Aunt Bessies Ltd, and Iris Software Group.

How can I contact Dawn Shield?

You can use AeroLeads to view verified contact signals for Dawn Shield, including work email, phone, and LinkedIn data when available.

What schools did Dawn Shield attend?

Dawn Shield holds Business/Commerce, General, Pitmans from John Henry Pitman Secretarial College.

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