Dawn Steele Email and Phone Number

• Revise return to inventory process by creating a used home tracking system in Back Office, eliminating multiple emails, improving organization and communication company wide.• Revise new home set up training, providing a clear understanding of expectations and best practices.• Create and implement training materials and best standard practices to ensure consistency and overall compliance to company procedures as related to inventory.• Set and approve budgets, scope of work and purchase/rental pricing for inventory homes in 50 properties.• Analyze inventory needs, determine action plan and work with RVPs and onsite staff to accomplish company goals. This includes reorganization assistance, creating action plans, and providing creative, budget friendly solutions.• General oversight of 1,200+ new home orders and 1,600+ home refurbishments annually (i.e. communicating with onsite staff to troubleshoot issues, locate contractors, establish accountability related to company goals and procedures, create a sense of urgency with onsite staff and vendors, onsite visits as needed for training & development and implementation of action plans as determined within the inventory team and RVPs).• Collaborate with Executive VP on home acquisitions and new home orders.• Review all factory bill back invoices for HUD compliance.• Work with factories and CMs to coordinate parts and service needs on new home inventory.

Inventory Manager• Established the construction department by developing policies and procedures which reduced a 20% project complication occurrence to less than 5% in one year• Initiated and oversaw 250+ new home set projects and 100+ refurbishments in 9 manufactured housing communities• Created and maintained a 45 day work flow process for new home sets and 7 day refurbishment completions• Estimating and contract negotiation• Designed and implemented construction training program and materials for all new hires creating a stronger company culture and resulting in greater efficiency toward work flow assimilation• Developed Sales Force design and implementation, improving communication across departments and providing greater accountability measures for department goals• Oversaw Project Managers, ensuring schedule adherence and enforcing project deadlines• Coaching and performance reviewsService Solutions Manager• Processed and coordinated service requests for 700+ rental homes throughout 9 manufactured home communities• Establish Service Department by designing and enacting policies and procedures• Created and coordinated maintenance/service tech training program

- Taught social and independent living skills to teens placed in Treatment Family Home- Medicaid Billing, Problem Solving, Conflict Resolution- Maintained communication between all related parties (parents, probation officers, DFS Case Workers)

- Supported administratively 9 manufactured home communities and corporate office- Accounts Payable- Marketing materials- Created procedures for community operations and corporate guidelines