Dawn Strickland Email and Phone Number

I currently train policy and procedure to new and current state employees of the Department of Human Services Family and Communities Resource Centers.

I implemented policy and procedure in relation to customer eligibility, case maintenance and troubleshooting for IDHS SNAP, Cash and Medical programs.

GENERAL STATEMENT OF DUTIES: Provides administrative support to the Township Administrator and Township Supervisor EXAMPLES OF PROJECTS AND RESPONSIBILITIES:- Implements the Township’s communication and marketing strategies o Assists with the development of press releases and print marketing materials o Maintains the Township’s website and social media accounts; manages Facebook ad campaignso Monitors local press for relevant new stories, create clip booko Processes ‘Saw You In the News’ clips for residentso Completes website transparency check-list, FOIA compliance and Section 508 Compliance• Ensures compliance with requirements regarding availability of records- Assists with Township Board and Committee activitieso Assists with the development of reports for the Board and Committees- Develops citizen surveys to directly engage residentso Gauge interest and direction regarding services Township provides- Assists with opening and closing the office and covering lunch breaks as needed- Assists residents and/or direct residents to resources (phone and counter duties)o Appointment setting for assistance programso Reservations for Park shelters- Assists with clerical tasks- Assists at Township events

Strengthened experience with e-mail campaigns; Created templates for mailings; Improved writing; Prepared annual meeting files for large businesses/organizations

Improved face to face public communication experience by conducting door to door interviews; Enhanced confidentiality experience by ensuring all personal data remained private; Strengthened ability to work independently

Provided support for social media platforms such as Twitter and Facebook for various programs and initiatives; Created website for the Scott Patriot Program; Handled new member biographies and introductions for other board members; Assisted in monthly board meetings at various off site locations; Researched new technologies and services for organization; Provided telephone support for board members, journalists, and researchers; Worked under vigorous schedules and with other public relations professionals such as The Hauser Group

Gained experience with e-mail campaigns; Created templates for mailings; Performed mail merges; Enhanced writing through news releases for local paper; Learned interviewing skills; Maintained archives for various clients; Prepared annual meeting files for large businesses/organizations

Added face to face public communication experience by conducting door to door interviews; Advanced confidentiality experience by ensuring all personal data remained private; Heightened ability to work independently

Improved confidentiality experience by keeping all personal and medical information private; Acquired documentation skills while charting on patient behavior and personal care plan; Earned reporting experience while updating staff for next shift; Conducted face to face communications with patients, families and employers on a daily basis; Amplified ability to work in a group setting