With two plus decades of professional experience, my mission is to drive business excellence through innovative processes and strategic partnerships. At Finance of America Commercial, I spearheaded initiatives to enhance product quality and delivery, ensuring an exceptional customer service experience. My commitment to efficiency and strategic communication aligned with the organization's pursuit of excellence. I thrived on bringing diverse perspectives and innovative solutions to complex challenges while simultaneously delivering a quality product.As a former Vice President of Business Excellence & Closing, I was an integral member of the leadership team, where I developed best practices for process improvement and efficiency across multiple product lines within the business. I successfully managed a multifaceted closing team along with technical projects including system enhancements and integrations, which were pivotal in delivering outstanding service not only to the business and our business partners but also to our clients. My role harnessed my strengths in strategic partnerships and communications, ensuring seamless collaboration and project success, onshore and offshore.