Responsible for customer account growth through superb leadership and customer relationship building. Ensure monthly XGm growth through L&M and proper quote execution and technical team oversight. At the completion of physical year 2023, we executed overall XGm at 131% above original plan.Responsible for all budgeting, forecasting and accounts receivables/collections accounts for my team. Responsible for employee development and retention through managing required training offerings and travel requirements. Responsible for hiring, performance reviews and reprimands for my perspective team.Promote, manage, and enforce all safety requirements. Maintaining safety performance records are up to date and accurate daily. Manage and maintain all fleet records for the HVAC Service division. Set and manage technician goals to maintain customer account GM delivery and profitability. Drive direct front line employee growth. Responsible for maintaining staffing levels in accordance with the business needs. Assist our Customer Service Agents with daily schedule, XGm Reports, quote report and any issues that may arise. Review, adjust and approve all quotes written prior to customer view. Stay in direct contact with all customer base to ensure their needs are met fully on a consistent basis. Responsible for all logistics of parts ordering for each job. Fleet management for my team. AR/Collections for Orlando HVAC Service division.

• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operation of facilities entrusted on behalf of the client as owner.• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.• Build actionable and measurable career development plans; direct report in consistent conversations regarding progress for all direct reports. • Track and provide direction on timely service delivery in accordance with contracts. • Maintain minimal days to close record for the HERO customer site work to ensure the quickest response time. • Promote and Enforce Safety.• Track and minimize contract risk

• Utilize data analysis to identify opportunities for leadership to implement operational improvements, control contractor costs as well as internal costs.• Develop relationships with contractor base nationally, monitor and negotiate labor rates, develop rate cards, develop per job cost analysis to align job pricing across the regions. • Work with procurement team in writing, evaluating and negotiating various contracts covering any field service transactions.• Create and maintain relationships with suppliers and customers.• Problem-solving contractor-related issues.• Coordinate with field and or PMO team to ensure contractor compliance.• Monitor project pricing is in line with the project scope and budget.• Perform contract analysis to maximize operational and financial performance• Create/maintain dashboards and maps that provide operations management with actionable data for the field installation teams• Maintain deep understanding of field operations and service operations processes in order to identifying areas for improvement.• Work with finance to maintain cost structure for field operations resources• Develop process guides as needed to help support the operations organization• Manage additional resources as needed to help support service initiatives.

• Responsible for the profitable execution of small, medium and large project; overseeing all of Johns Hopkins buildings – to include Johns Hopkins Hospital, Johns Hopkins Applied Physics Laboratory and Johns Hopkins University. • Provide project execution input and direction during the development phase and through successful completion of projects.• Promote and Enforce Safety.• Sufficient knowledge and expertise in HVAC, Building Efficiency and Controls. • Understands technical aspect of Building Controls. • Provide direction to internal technicians and subcontractors.• Develop project schedule and provides accurate financial forecasts.• Document scope creep and prepares change orders to submit to the client.• Develop and track RFIs and RFPs. • Develop and maintains viable long-term relationships with customers, end users and subcontractors.• Identify and manages risk. Establish project recovery plans when needed.• Prepare documentation to facilitate progress billings.• Ensure Project Document controls are in line with contract requirements

• Work with and manage 300+ HVAC/R contractors covering 25 states. • Assignment of over 5000 individual customer sites and corporate accounts. • Implemented and supported contract modification and distribution – Negotiated labor rate arrangements with all contractors. • Quickly and effectively resolved customer and contractor challenges and concerns – Maintained quality control/satisfaction records. • Constantly researched and implemented new ways to improve customer service. • Supplied technical support to customers. • Oversaw daily office operations for staff of 9 employees. • Processed accounts receivable and accounts payable – prepared collection reports. • Reduced overhead by taking on more responsibility with creative and administrative projects. • Composed and drafted all outgoing correspondence and reports for managers.

• Single handedly maintained respectable order of a max capacity establishment of 156 persons. • Consistently provided professional, friendly and engaging service – Skillfully promoted items on beverage lists. • Developed and maintained positive working relationships with others to reach business goals – Provided friendly and attentive service. • Fully responsible for the legal sale and delivery of alcohol under the state of Florida Statute and regulations. • Responsible for up to $4,000.00 in cash daily. • Resolved guest complaints quickly and efficiently.