Dawn Spann Email & Phone Number

Coral Springs, Fl, Us

United States

United States

• Created, Developed and Executed test scripts using Selenium Eclipse (Java)• Used Test scripts to create a ‘Smoke’ script across testing and production environments• Created batch scripts to run automated Smoke scripts daily through Scheduler• Used batch scripts to run against integrated builds• Created API Suite for back end testing through Postman• Created scripts through Web driver(Java) across multiple projects• Assisted with Manual Testing, Test Case creation and Defect Tracking

Fort Lauderdale, Florida

Fort Lauderdale, Florida

Currently the Software QA Lead to multiple software applications and features, which entails managing Offshore resources assigned to these projects through both Agile and Waterfall methodologies. Being the On-Site Resource to assist IT Team in moving projects forward through to completion.Additional daily tasks are as follows:Write Acceptance Test Cases alongside with DevelopmentDaily Review with Offshore QA TestersAssist in QA Process for Project LifeCycle (AGILE and Waterfall)Attend Daily Sprint Meetings

The Quality Assurance Analyst works as a member of the QA and project team in coordination with the Quality Assurance to develop and ensure Quality solutions for complex and difficult Projects and / or applications under test, with the use of but not limited to Quality assurance, test tools (Microsoft / Mercury) as examples, or any tools that increase efficiency and productivity of QA and Test effort.

A part of the software configuration for testing environments (total of 5 QA environments to manage), version control and release management from Development through ProductionResponsible for generation and management of test builds for test platformsAssure code functionality in multiple environments and configurationsManage the general release of completed projectsOversee ongoing maintenance of software, scripts, and release transitionsProvide internal, and occasionally external customer support

Analyzing current project standards, researching external methods and combining them with the experience of quality assurance standards to further improvement as guardian of client interestsMeeting Software development deadlines for Production Deploys Operating as a communicator between the business needs and the technical implementers, providing both with a framework to enable successful quality control Ensuring the technical solutions exactly match the QA standards Developing and maintaining QA Department for resolving project and design issues Allocate test budget Finding ways for preventing and minimizing potential losses Communicating effectively with all employees of QA Department Managing, training and reviewing the needs of the quality assurance team Promote cooperation between test engineers Planning and setting quality standards which are measurable, realistic and achievable Arranging and coordinating meetings and interviews with the department employeesMaintaining and improving upon all quality records and ensuring good document control Maintaining and improving an effective internal audit system Cooperating where required with process and raw material technical areas Responding to customer, audit or any appropriate issues

Understanding the entire development of the project and how it fits into goals of the enterprise Testing and executing test cases effectively within test deadlines Working with technical team and/or developers Maintaining an up-to-date knowledge about industry activities and advancements, through self-study and professional training Developing and maintaining communication in a professional manner with all levels of staff Performing the duties needed to support quality control at the highest levelPreparing completion reports in a timely manner

Coordinated with Technology Department for ongoing proactive and reactive problem and system conflict resolutions, recommending and testing enhancements to American Express' website.Analyzed program and prepare written suggestions for consideration by Technologies, providing expertise on website related customer automation features.Developed and implement internal systems and procedures to maximize the efficiency of daily work processing.Performed daily, monthly and ad hoc reporting for the E-mail correspondence unit.Assisted with budgeting and forecasting of staff requirements.Maintaining an up-to-date knowledge about industry activities and advancements, through self-study and professional training Developing and maintaining communication in a professional manner with all levels of staff Performing the duties needed to support quality control at the highest level- Preparing completion reports in a timely manner

Maintained the interactive response system between the company and customers, responding to inquiries and discrepancies within 24 hours.Acted as Team Leader while original Team Leader was on vacation or away from office.Assisted in Team Leader duties regularly. Coordinated with Technology Department for ongoing proactive and reactive problem and system conflict resolutions, recommending and testing enhancements to American Express' website.Analyzed program and prepare written suggestions for consideration by Technologies, providing expertise on website related customer automation features.Developed and implement internal systems and procedures to maximize the efficiency of daily work processing.Performed daily, monthly and ad hoc reporting for the E-mail correspondence unit.Assisted with budgeting and forecasting of staff requirements.Issue credit balance refund checks to cardmembers within a timely manner, (7 business days if requested by the cardmember, 60 days for non-requested credit refund checks)Instrumental in assisting development of an automated response for non-requested credit balance refund checksResponsible for directing, resolving, and setting up customer inquiries in accordance with specified timeframes.Provided prompt, efficient handling of incoming telephone inquiries from customers, including company services, billing statements and discrepancies, product inquiries, payment issues, and general inquiries.Reviewed and analyzed customers' credit card accounts, averaging more than 200 daily.Making online adjustments to account through CRT terminals.Managed team statistics, as well as organized and coordinated Team functions to acknowledge accomplishments by other Team members and appreciation of the Team Leader

Associate Of Arts (A.A.), Liberal Arts; Computer Science

Business Management, Business Administration, Management And Operations

Business Management

Activities and Societies: Track and Field Black Student Union

Education record