Dawn Audia Email & Phone Number

Silver Spring, Maryland, United States

Fairfax, Virginia

I am fortunate to use my 30+ years of experience in the employee benefits industry to strategically consult with businesses to create an employee benefits program that mitigates risk, manages costs, ensures operational excellence and enhances member experience.

Owings Mills, Maryland

Develop and maintain financial and regulatory controls to ensure accuracy of group underwriting as well as ASO and alternate funding billings representing 3.5M members and $9B revenueDevelop, implement and monitor pricing strategies that are competitive in the market place while ensuring they support profit, sales and marketing objectives.Recommended and implemented new underwriting methodology and rating system for the 51+ large group segment resulting in market competitive practices while allowing for significant efficiencies within the team and actionable reporting.

Rockville, Md

Provided direction and continuous improvement to the Mid-Atlantic account management team enabling the achievement of financially sustainable growth goals and high customer satisfaction levels. Acountable for membership retention and growth for KPMAS employer group business, including Large Accounts, Labor Accounts, Mid-Size Accounts and Small Groups. Led and provided strategic direction and context to the account management teams. Anticipated key business, marketplace and competitor dynamics and developed and implemented strategies that ensured growth and mitigated adverse risk. Developed and supported the execution of strategic plans that achieved revenue, membership and margin.

Business leader with full P&L responsibility for a $100 million division encompassing 28 states. Provided leadership and direction on all aspects of the business including: sales, marketing, operations, product development, network management, claims, customer service, legal/compliance, actuarial/pricing, underwriting and vendor contracts.

Provided leadership to the Account Management team, ensuring revenue, employee marketing and customer services goals were met and exceeded in the delivery of the benefit technology platform.Managed the Sales Support Team responsible for RFP’s, proposals, prospect research, marketing collateral, pre-implementation assessments and sales tracking systems. Developed and managed departmental budget and compensation plans. Reengineered the Sales Operations organization, resulting in a direct cost savings of $3.25 million or 68% while increasing revenue by $2.1 million or 67%. Member of the Senior Management Mentoring Program, providing leadership and direction to company managers.

Responsible for the implementation and management of online rating, quoting, proposal and enrollment technology for Insurance Companies, Brokers and General Agents. Developed and maintained executive relationships with clients and within the organization. Negotiated for internal engineering resources to ensure projects were on time and within budget. Successfully renegotiated contract with major Health Insurance Company allowing for a revenue stream even though the technology was delayed. Member of Strike Team assigned to retain largest Health Insurance client, which was at risk. Assessed and successfully redesigned implementation process and communication strategy while building a strong relationship, which resulted in retaining the client.

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