Dawn Bussell Email & Phone Number

Remote

• Meets with clients to determine travel needs, budgets and preferences.• Sells and coordinates transportation, accommodations, insurance, tours and activities.• Advises clients regarding destinations, cultures, customs, weather and activities.• Collects payments, books travel arrangements and pays applicable fees.• Handles travel issues, conflicts, complaints, cancelations and refunds.• Builds and maintains relationships with travel and tour vendors.• Conducts research on destinations and industry trends.• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.• Contributes to agency efforts by accomplishing related tasks as needed.• Navigate through client booking systems to book and take client payments, such as GoCCL, Espresso,NCL, etc- as well as World Travel Holdings booking system, Euclid• Obtained Marriott Bon Voy certificate as well

Dallas, Texas, United States

• Responsible forcoordinating and disseminating information concerning flight activity.• Establish and maintain rapport with flight crews, pilots, passengers, ground handlers and customers.• Assure all fuelers are at their gates, ready to fuel the plate 30 minutes before each departure time.• Monitor flight activity on computer display and assign flights to be serviced.• Enter fueling information into system when required.• Liaison with airline regarding fueling concerns.• Maintain lines of communication with line operations and air carriers through the use of two-way radios.

Chicago, Illinois, United States

• Providing excellence in customer service, both in-person and over the phone• Data entry including preparation of import and export documentation and cargo• Notify customers that shipments are ready for pickup. Tracking and tracing of cargo shipments.• Compliance with WFS site security procedures for assigned warehouse and other operations• Interfacing with U.S. Customs• Maintain applicable safety, security, quality and compliance standards• Complete coordination between all applicable parties for all air shipments• Ensure timely bookings, data entry , sales reports and other documents are 100% accurate• Communicates regularly with customer/ dispatch in regards to customer’s shipment status as well ascontinuous communication with overseas departments for shipments issues• Meet KPI’s and tasks assigned by sales manager or upper level.

Chicago, Illinois, United States

• Perform inbound and outbound calls with use of auto-dialer to debtors according to client and HIPAA guidelinesto ensure payments or installments• Accurately and effectively updated accounts with patient information• Analyzed managed care contractual issues, provided feedback to the Credentialing Department •Worked with debtors to establish payment plans• Working in a high call volume environment.