Dawn Chan Email & Phone Number

Singapore

Advocate of value-based healthcare and patient-centred care. Concurrently holding duo portfolio of Value Management Unit and Quality Service Management; heading Value Management Unit with my team to drive value-based healthcare within TTSH.Attended Value Measurement for Healthcare at Harvard Business School in 2019.Currently on the TTSH Management Trainee Programme and is a Management Fellow.

Singapore

A vital role within the team; key liaison managing fieldwork and data aspects of each project. Work closely with overseas counterparts for fieldwork, data processing and online scripting. International project management including managing fieldwork progress and ensuring key project milestones are met. While the role entails overseeing CATI, CAPI and CAWI scripting and ensuring quality of data, report charting and analysis are also undertaken especially for multi-countries projects… Show more A vital role within the team; key liaison managing fieldwork and data aspects of each project. Work closely with overseas counterparts for fieldwork, data processing and online scripting. International project management including managing fieldwork progress and ensuring key project milestones are met. While the role entails overseeing CATI, CAPI and CAWI scripting and ensuring quality of data, report charting and analysis are also undertaken especially for multi-countries projects. Managed telco and retail accounts Show less

Key custodian of customised and secondary research function within organisation; such as staff engagement surveys, organisational capabilities studies, customer satisfaction surveys and advertisement awareness studies.1) Research Design and PlanningProvided strategic research support for organisation and drove corporate & cross-functional research projects Effectively managed research vendors; ensured quality of findings on par with senior management’s and business units’… Show more Key custodian of customised and secondary research function within organisation; such as staff engagement surveys, organisational capabilities studies, customer satisfaction surveys and advertisement awareness studies.1) Research Design and PlanningProvided strategic research support for organisation and drove corporate & cross-functional research projects Effectively managed research vendors; ensured quality of findings on par with senior management’s and business units’ expectations.2) In-house Reporting and AnalysisStrategic consultant for in-house surveys; from deriving sampling quota and methodology to crafting of questionnaire, reporting and analysis. Sharing of research findings with stakeholders.3) Corporate CommsOversaw the production of Annual Report; from conceptualising of theme & design to print which also included handling of photography shoots. Portfolio also included public feedback management, government & corporate visits and events and monitoring of print/digital media.4) Media & Social MediaThis involved handling of media and media pitching. Facilitated media requests and queries, fact checking. Managed and developed content for inward and outward facing social media pages. This also entailed working closely with social media influencers to oversee content production such as videos & advertorials. Show less

Managed both qualitative and quantitative projects. A hands-on SPSS user and generated my own tables for reporting and charting. One of the first users of SPSS DimensionNet within the division and successfully scripted various big-scale online surveys. Handled important in-house polls such as Star Awards and Viewers’ Choice for 3 years.Client and account managementHandled diverse portfolio of clients from both government and private sectors. Drive clientele relationship and… Show more Managed both qualitative and quantitative projects. A hands-on SPSS user and generated my own tables for reporting and charting. One of the first users of SPSS DimensionNet within the division and successfully scripted various big-scale online surveys. Handled important in-house polls such as Star Awards and Viewers’ Choice for 3 years.Client and account managementHandled diverse portfolio of clients from both government and private sectors. Drive clientele relationship and satisfaction by ensuring a clear understanding of their requirements and managing their expectations in a timely manner. Key clients include DBS, Govt, Polytechnics and SAFRA.Research Design and PlanningWrote research proposals and derived sampling, methodology based on client requirements. Main duties also include designing questionnaire, implementing and close monitoring progress of projects to ensure key milestones are met and conducting briefing sessions for interviewers.Report and AnalysisData processing and generation. Derived at research findings by identifying key take-aways and providing strategic insights and conclusive recommendations. Show less

1) Research SupportPlayed a key support role to ensure the team's ability to meet deadlines. Supported a mix of functions for a team of 5 qualitative researchers which included report charting, tiding up of qualitative notes & transcripts and desk research. 2) Recruitment & Administrative SupportEffectively managed a pool of freelance recruiters and ensuring FGD respondents recruited fulfilled project criteria; role entailed screening of respondents over the phone… Show more 1) Research SupportPlayed a key support role to ensure the team's ability to meet deadlines. Supported a mix of functions for a team of 5 qualitative researchers which included report charting, tiding up of qualitative notes & transcripts and desk research. 2) Recruitment & Administrative SupportEffectively managed a pool of freelance recruiters and ensuring FGD respondents recruited fulfilled project criteria; role entailed screening of respondents over the phone. Administrative support included processing of payment, handling of incentives and cash, coordinating of FGD, setting up of rooms and ensuring sessions run smoothly Show less

Value Measurement For Healthcare

Bbba With Distinction, Business Administration