Dawn Clark Email & Phone Number

De Pere, Wisconsin

Build and maintain local business customer relationships in the Central Wisconsin territory for business telecommunications services | Accurately assess customer needs | Provide competitive business solutions | Assure business customer needs are met | Serve as a company ambassador in the local community | Uphold Nsight vision and core values | Polycom & Panasonic phone equipment experience | IT services lead generation | Salesforce CRM development

1580 Mid Valley Dr De Pere Wi

Retain business customers and provide superior customer service. Provide guidance and direction to other Provisioning Specialists in the absence of the Provisioning SupervisorSalesforce system admin, create reports & training.

De Pere Wi

Provide superior customer service to internal and external customers. Ability to handle multiple tasks & prioritize. Created our division's SharePoint site. Provision complex orders for mid-large size customers. Schedule technicians for orders & troubles. Ensure billing accuracy & be able to answer customer billing questions. Telecommunication troubleshooting skills; opening tickets, first level troubleshooting, handle escalations with customers & carriers, follow up with customers. Send maintenance notifications to customers and track events. In charge of making sure business customers' white page directory caption listings are accurate. Proficient in personal computer skills. Created a OneNote training manual for my department: ordering, billing, carrier GUI systems resources guide, troubleshooting, etc.

Green Bay, Wisconsin Area

Analyze financial statements and credit applications. Provide alternative credit options for business customers. Understand lien laws for each state. Ability to be firm while fair and courteous with customers.

Green Bay, Wisconsin Area

Superior customer service to mid-large customersKnowledge of telephony to support business needsIsolation, monitoring and troubleshooting of large customers telecom issuesWork with multiple ILEC companies throughout the United States and computer systemsInventory of computer hardwarePurchase and track orders in Excel and other programsProvide large business customers web support and customer serviceGenerate CD records for customers monthlyOn call after hours and weekends

Green Bay, Wisconsin Area

Manage and review of Medicare reportsAccounts receivable and data entry of paymentsData entry in Excel and WordProvide daily care to individuals in their homes

Green Bay, Wisconsin Area

Credit and collections of major business accountsPost daily payments and run monthly accounting trial balancesFiled taxes in all states for merchandise or service soldApproved credit applicationsAbility to prioritize workload