Dawn Corrigan Email & Phone Number

Pensacola, FL, US

Pensacola, Florida, United States

Part of a team serving Florida Blue's Medicare Advantage, Medicare Supplement, and Part D prescription drug plan members.

I serve as writing coach, editor, and consulting team lead at 7Sage, helping applicants achieve their dream of attending law school. During my first application cycle, my clients received offers from every school in the T14 and dozens of other excellent programs. My first "class" is attending Yale, Chicago, Columbia, Harvard, UVA, Berkeley, Michigan.

Housing Department

I managed Pensacola Housing's voucher programs for rental assistance, supervising a 7-person team that served more than 2,200 households and 600 landlords in Escambia County, Florida. Under my direction we worked continuously to streamline processes, increase transparency, and improve communications with our clients and the public.

Housing Department

• Managed core business operations including bookkeeping, customer service, and database management
• Supervised 5-agent call center
• Analyzed and improved use of software tools and streamlined workflow processes
• Established policies and procedures to enhance operations
• Produced Housing Division's Continuity of Operations Plan (COOP) for disaster recovery
• Produced PR materials and correspondence

I crafted IMS's social media and social networking policy documents and built the company's presence on LinkedIn. The result was a corporate social media strategy that allows IMS to build an expert witness network and recruit via new media channels while protecting proprietary information and relationships.

(Acquired By Homeaway In 2010)

I supported users of Instant Software's Entech product, a reservation and accounting software solution for small to mid-sized property management firms in the vacation rental industry.

I located candidates for highly specialized expert witness and litigation consultant job searches, using proprietary IMS search techniques and ingenuity.

• Produced content for weekly updates to corporate website and monthly online newsletter
• Published 250+ case summaries and several dozen expert profiles, maximized for SEO
• Wrote press releases and performed other PR functions for the company
• Performed SEO and social media outreach for the IMS web presence

• Answered questions from residents about planning and zoning
• Guided developers through Highland City’s subdivision application process
• Produced meeting minutes and assisted in producing agendas for semi-monthly Planning Commission meetings
• Mapped processes for planning and building departments
• Copyedited correspondence for planning and other city departments

(Acquired By Infinisource In 2012)

• Managed all aspects of customer contact for a 30-agent support center: inbound call center, email and letter correspondence, online chat, and user documentation
• Trained new hires; produced training materials for weekly agent trainings and for customers
• Produced and managed departmental budget
• Reduced customer hold time on calls
• Reduced employee turnover, tardiness, and absenteeism
• Served on user interface design team for TimeForce, a browser-based enterprise software product

(Acquired By Infinisource In 2012)

• Produced user manuals and online Help files for two software product lines, employee management and asset management, through software development life cycle from DOS to SQL/browser-based
• Expanded a traditional technical writing position to include marketing and PR duties: produced press kits, marketing text, and software demos
• Produced website content and wrote monthly online newsletter, “Qnews”
• Handled legal and customer correspondence
• Represented Qqest’s asset management… Show more Produced user manuals and online Help files for two software product lines, employee management and asset management, through software development life cycle from DOS to.
• Represented Qqest’s asset management software products at trade shows Show less

• Produced documentation for REALimage and Ensemble product lines
• Maintained company’s online library

M.F.A., Poetry

Activities and Societies: President, English Graduate Organization, 1990-91

B.A., Liberal Arts (Focus On Religious Studies, Stem, And Creative Writing)