Dawn Rowan Email & Phone Number

Chapel Hill, NC, US

Chapel Hill, North Carolina, United States

• Front office primary point of contact; managed clients and team;
• Call Handling
• Welcome guests
• Organized incoming and outgoing mail
• Update contact lists
• Update employee master list

Durham, North Carolina, United States

• AHB Center for Behavioral Health & Wellness, Durham, NC 2021-2022Practice Manager (temporary position)Front office primary point of contact; managed clients and therapists.
• Scheduled client appointments and conducted check in/check out.
• Managed accounts receivable and system batch reconciliation process.
• Verified multiple health insurance plans.
• Performed team communication, support, and resolution.
• Served as a key provider of feedback and guidance for… Show more AHB Center for Behavioral Health & Wellness, Durham, NC 2021-2022Practice Manager (temporary position)Front office primary point of contact; managed.

Raleigh-Durham, North Carolina Area

• Handled all internal and external senior level administrative and management functions.
• Led NC Team through location change from downtown Durham to Research Triangle Park; managed further expansion of RTP office into a 2nd, satellite space at the Frontier Campus.
• Managed/maintained contracts for leases and other internal operations.
• Served as NC Team compliance officer and HR steward.
• Created company culture development, planning/managing team building activities and… Show more Handled all internal and external senior level administrative and management functions.
• Created company culture development, planning/managing team building activities and off-campus events.

Raleigh-Durham, North Carolina Area

• Handled all internal and external senior level Office Manager functions.
• Conceived and implemented master fleet management system for solar energy company’s vehicles.
• Created definitive SOP’s that were implemented company-wide.
• Overhauled entire office scheduling structure, creating significant efficiency improvements.
• Staged numerous corporate team-building events, which successfully provided significant revenue for local businesses, as well as increasing the company’s… Show more Handled all internal and external senior level Office.
• Staged numerous corporate team-building events, which successfully provided significant revenue for local businesses, as well as increasing the company’s visibility.

Chapel Hill, North Carolina

• Served as primary “face of the office” as part of a smoothly-running administrative staff.
• Acted as chief HIPAA compliance officer.
• Implemented core medical records tracking system, significantly improving retrieval time to access records.
• Streamlined patient check-in processes, creating optimal workflow for office visits.

Chapel Hill, North Carolina

• Top-performing patient-centered customer service representative at nationally esteemed medical facility.
• Scheduled patient clinic / specialist appointments and conducted check in / check out.
• Managed accounts receivable and system batch reconciliation process, improving receivable time-frame.
• Verified insurance documents, streamlining the process.
• Performed team communication, training, support, and resolution for better procedural efficiency.
• Served as a key… Show more Top-performing patient-centered customer service representative at nationally esteemed medical facility.

San Francisco Bay Area

• Facilitated practice functions and developed office policies.
• Led the transition from paper-based to online systems, resulting in critical efficiency increases.
• Scheduled all patient appointments, becoming key point of contact for initial triage.
• Scheduled Med-Legal cases for doctors appearing as expert witnesses, serving as trusted liaison between doctors and attorneys.
• Built and maintained relationships with Vendors and insurance companies.

Bachelor'S Of Arts, Theatre/Theater

Activities and Societies: Players Club, Brown Bag Theatre

Anthropology And Film

Educational Leadership And Administration, General