Dawn Rowan Email & Phone Number

Remote

Maryland, United States

Aberdeen, Maryland, United States

Operated an electronic pallet jack. Selected orders and ensured proper placement of product to gaurantee timely delivery. Assisted with loading and unloading of trucks.

Remote, Baltimore, Md

Responsible for the day to day operations of the customer experience teamLead the team as they interact with customers, restaurants, drivers and sales reps through phone calls, text, social media and email using ticketing softwareProvide on-going feedback and support to the Customer Experience ExpertsSupport career development and performance improvement for team membersAssist in identify trends and opportunities for improvement within the companyRespond to and manage all issues escalated from the frontline teamManage scheduled breaks and work assignments throughout the day to ensure that operations keep moving and our service level is not affectedBe aware of our SLA, abandon date, response time and productivity of the team at all timesHandle high volume workflow while keeping a calm and positive attitude at all timesReport bugs and product issues directly affecting operationsWork with the team to achieve specific goals in our pursuit to provide an exceptional experience to all stakeholdersHandle and resolve escalated issues regarding overall experience issues

Towson, Md

Performed basic house cleaning tasks.Responsible for overseeing team members work habits and ensuring cleanings were done up to standards.Responsible for assisting with training of new team members.Assisting with putting away supply orders.Maintaining all cleaning equipment used.

Milford, Ma

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Restocked inventory every month and reviewed cash operation data to verify proper replenishment.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.Organized store merchandise racks by size, style and color to promote visually appealing environment.

Annapolis, Md

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.