Michelle Hildebrant Email & Phone Number

Remote

Manage 40-50 conversions to legal software with timetables from two weeks to 12 months, depending on implementation path. Gather firm information and ensure all requirements are met and that firm is prepared for transition. Work with data conversion to convert data for use in our program. Communicate with firms on a weekly basis what their status in conversion is and where they are in the process.

Boston, Massachusetts, United States

Alexandria, Indiana, United States

Manage a team of 30-40 field agents tasked with gathering census information for NRFU (non-response follow up) for 2020 census operations. Ensure that agents efficiently gather and transmit information and provide necessary materials for them to complete objectives within a given time frame. Coaching and daily monitoring of progress, payroll and milage verification. Equipment management for 32 people and retrieval responsibility at end of assigent. Identified high performers for recommendation for further stages of operations. Also responsible.for offboarding and termination for both policy.and behavioral.violation and end of assigent.

Daleville, Indiana

Team lead for Manpower, then IBM, then Concentrix as company changed hands.Experience in team leadership (15-40 people), Coaching, performance plans, DMAIC, Payroll (ADP and Workday), Sales incentives and general incentives. General Attendance, Performance reviews and write up procedures and termination procedures.

Muncie, Indiana Area

Team leader for team of 15-20 agents for inbound sales for Senior portraits. Monitored agent call performance, accuracy and efficiency. Coached agents for better performance and to meet client goals.