Dawn Daugherty Email & Phone Number

St. Louis, Mo.

Processing/scanning closed case files and converting them into digital records. • Greet and welcome clients/visitors in person and on phone; answer and direct inquiries to appropriate person. • Answer multi-line phone system, take accurate messages, screen and direct calls to the appropriate person. • Process in coming mail/e-mail(s) and deliver to appropriate staff. • Maintain a neat and organized waiting area. • Process customer payments and prepare daily deposits. • Filing paperwork into proper file and sub-file(s). • Scanning, copying and faxing documents. • Maintain company calendar for scheduling of client meetings for multiple attorneys.

St. Louis Galleria

∙ Worked with clients to find out their skin concerns/needs and made appropriate product recommendations for at-home use. ∙ Assisted clients with building new skin care routine and made product suggestions to further help improve clients results.∙ Demonstrated product application on clients using testers and samples for at home use.∙ Utilized skin hydrometer to help determine customers' skin conditions including dry, normal and combination skin.∙ Perform Perk Facials(created by HydraFacial for Sephora). Pre-booked and pulled clients to promote & meet company initiatives for service.∙ Prepped clients skin for make-up application.∙ In 2018, Our skin care team increased skincare sales 20% over previous year & maintained comp for 2019.∙ Assisted with training of new staff on POS/MPOS system, Sephora policy + procedures and product knowledge.∙ Worked with Education Lead to build staffs knowledge/confidence on products to further their ability to educate clients and build sales.∙ Worked in tandem with brand representatives to support/promote their sales for in store events.∙ Product knowledge of 30 plus skin care brands and 10 hair care brands.∙ Appointment scheduling for make-up artist. Coaching them with time management and closing each sale to meet store/company goals/initiatives with emphasis on building skin care into each client experience.∙ Assisted operations team with shipment receiving and distribution. Tracked out of stock product concerns and notified Operations Lead of said concerns.∙ Worked with Operations team in executing new store animations/floor changes/brand updates to company standards.∙ Assisted leadership team with opening/closing procedures for store including cash handling/change orders.∙ Contact and work with company IT support center to report/resolve issues with store operating systems.

∙ Performed facials, chemical peels, facial/body waxing and body wraps.∙ Promoted sales of facial peel series to the appropriate client(s) based on their needs/concerns.∙ Sales of in house skin care and make-up line(s).∙ Supported with in house referrals to other salon/spa staff/services.

St Louis Galleria

∙ Make-up application/lessons for clients.∙ Open/closing procedures for the store along with cash handling.∙ Scheduling of staff.∙ Appointment scheduling for events.∙ Inventory/order management.∙ Coaching staff on following and maintaining company standards on a regular basis.

St. Louis Galleria

∙ Assist clients with proper product selection of skincare and hair care based on their needs.∙ Open/closing procedures for the store/key holder.∙ Cash handling.∙ Shipment receiving/processing.∙ Make up application and chair massages performed on clients.

License Esthetician, Aesthetician/Esthetician And Skin Care Specialist

Associates Degree In Applied Science, Physical Therapist Assistant